About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Changing Criteria for Elite Status and Higher Prices for Awards

There’s an interesting article in the February issue of Travel and Leisure on the trend towards making elite status a perk for higher fare passengers and increased mileage requirements for award redemption.Naturally, in this fast changing, erratic world of frequent flyer programs, this article is already out of date: Top-level elite fliers on Delta will get free upgrades when buying tickets in Y, B, and M classes; these upgrades, if available, can be confirmed when reserving. Second- and third-tier elite Delta fliers will get free upgrades for tickets in Y and B classes, but will have to wait until 100 or 72 hours before departure, respectively, to request the upgrade. In mid-December, Delta announced that it was moving to a complimentary upgrade model for all elites.And the piece mischaracterizes upgrades on Northwest and Continental: Northwest…

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Rewarding the loyalty of non-human passengers

JAL has introduced frequent flyer points for traveling pets. Believe it or not, this isn’t a new idea.As I noted last year, Virgin has a program to reward pets themselves. In contrast Continental just gives 1 frequent flyer mile per dollar spent shipping Fido as cargo.

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Alaska expands partnership wtih American

Alaska Airlines and American Airlines are moving to expand their codesharing relationship. Alaska also partners with Continental and Northwest, as well as Qantas, Cathay Pacific, Hawaiian, KLM, LanChile, and British Airways.Normally I’d just interpret this as an expansion of their broad partnerships across the board. One item struck me, though. Alaska and American, which since 1999 have had reciprocal frequent flyer programs, also plan to co-locate certain airport facilities “wherever possible.” If “wherever possible” just means where they aren’t colocated with, say, Northwest then this would be nothing new. But does it signal that Alaska is becoming closer to American, to the exclusion of its other partners?

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Thoughts on pricing and the Sony-United music download partnership

Tyler Cowen wonders why iTunes charges the same amount — 99 cents — for all songs.While there may ultimately be a good reason for it, I hope that Sony doesn’t fall into that trap with their new partnership with United that is said to allow redemption of Mileage Plus miles for music. The price in miles is as yet unknown. I hope they get creative and experiment with their anticipated spring launch.First, they could offer some sort of ‘introductory pricing’ to stimulate interest. Each song could be 100 miles (or 50 miles?) at the outset, perhaps for a week or a month or two. This should build a user base not just of mileage plus members but of mileage plus members that are both interested in music and technically savvy enough to be interested in…

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United Express Plans at Dulles

United has a schizophrenic, love-hate relationship with Washington-Dulles airport. United and United Express have operated a majority of flights at the airport but United Express partner Atlantic Coast Airlines is going its own way, forming a low cost carrier. So speculation has been rampant about what the airline would do — replace Atlantic Coast or bail on the hub? Dulles has been United’s primary transatlantic gateway, and operations have been focused on late afternoon departures to Europe as well as substantial flights to the West Coast, especially the Los Angeles and San Francisco hubs. United’s Europe flights, though, are unlikely to succeed without regional feed. When the airline first went into bankruptcy there was speculation that the Dulles operation would be shut down entirely. That hypothesis was a far cry from the earlier attempt by…

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Charter One Gift Cards

I’ve been relatively uninterested in a new mileage earning phenomenon discussed in the media, on Flyertalk, and in David Rowell’s newsletter. But perhaps I’m neglecting an important opportunity. Read David’s full and detailed account on getting virtually free points by buying and depositing gift cards.

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JetBlue’s LaGuardia folly?

JetBlue wants to start service at New York’s LaGuardia airport. Their operations are currently focused at New York’s JFK airport.Assuming that the flights JetBlue would operate would be relatively short hauls (of, say, less than 800 miles) — long haul traffic is concentrated at Kennedy — and assuming that the routes compete against mainline carriers (a safe assumption, as the move is billed as a shot against American and Delta) rather than regional carriers, this strikes me as a bad move.As I’ve observed on these pages before, JetBlue’s great advantage in customer preference is on long haul routes where their leather seats and satellite television drive customer preferences (fares being equal). On shorter routes these advantages mean less. (JetBlue has competed successfully on short haul routes, primarily when their major competition is flying turboprops.) The…

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Alliance Rumor

Aeroflot is trying to close a deal to join Skyteam, the airline alliance that includes Delta, Air France, Alitalia, Aeromexico, and Korean Air — and that may soon include KLM, Northwest, and Continental.

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