About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Homeland security takes a bite

Homeland security takes a bite out of economic productivity. The two biggest issues on the domestic agenda right now are terrorism (and all that goes along with it, including Iraq) and the sagging economy. Either one has the potential to undo this administration. But the silliest of policies aimed at the former have the potential to do real damage to the latter. Real productivity growth was the engine of expansion in the 90s, through the widespread adoption of such inovations as electronic communications and just-in-time delivery. But new U.S. Customs rules may require giving the government as much as 3 days notice before shipping anything into the country. That means making decisions about what materials are needed in production earlier (possibly with less information, leading to bad decisions and waste). That means stockpiling inventories to…

Continue Reading »

The Transportation Security Administration’s

The Transportation Security Administration’s Inspector General criticizes the agency’s wasteful and profligate spending, for instance (T)he TSA estimated that it would cost $107 million to hire tens of thousands of federal airport screeners. The contract ended up costing more than $700 million.

Continue Reading »

Novel concept. Air Canada

Novel concept. Air Canada boosts service to earn more revenue. Funny thing is that this is a novel concept in the airline industry. With so many airlines cutting back on their amenities, customers might just choose to fly one that isn’t. In contrast, United in recent years has eroded its premium cabins by: ending hot towel service domestically ending champagne service domestically cutting Godiva chocolates and hot chocolate chip cookies cutting the personal video library in 3-class First There are fewer passengers paying premium fares in the current environment. But those that are have no reason to choose United over a competitor flying a similar route. As other airlines introduce flat beds in business class, even United’s advantage of the best seat in the sky is gone. Delta and United are both following a low-cost…

Continue Reading »

New Lufthansa Visa

New Lufthansa Visa offers 6000 signup points, no annual fee, and one mile per dollar spent. Pretty good for a no annual fee card! Lufthansa’s award chart isn’t the best for North American residents, though.

Continue Reading »

Test drive a

Test drive a new 2003 Jaguar X-TYPE through February 25, 2003 for 10,000 British Airways miles. Buy the car by March 12, 2003, and you’ll get an additional 80,000 British Airways miles.

Continue Reading »