About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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With USAirways in bankruptcy and

With USAirways in bankruptcy and United next, it’s time for all of the “I told you so” comments. Well, here’s my “I should have been able to tell you so.” Why should I have seen it with greater clarity? Because of a change in the insurance industry. Insurance companies are generally pretty savvy. As a class (abstracting away from particular insurance companies), they are very good at analyzing risk. After September 11th, the following was inserted into many travel policies: We will not pay a claim that arises because of any of the following: You incur any costs or losses arising from the failure of any travel agent, tour operator, accommodation provider, airline or other carrier, car rental agency or any other travel or tourism services provider to provide services or accommodation due to their…

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Another More Room Throughout Coach

Another More Room Throughout Coach Giveaway! Just e-mail an entry including your name and address. I will pick one winner who will get their choice of: (1) a confirmed first class upgrade on Alaska Airlines, (2) two drink coupons on Continental or United, or (3) a USAirways club pass. Winner will be picked at random on Friday, August 30th.

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Travelers are choosing

Travelers are choosing cars over jets. (Link via Instapundit.) That was exactly my explanation in an earlier post. The Transportation Security Administration is making travel more costly and time consuming, and travelers drive instead of fly for trips under 500 miles. USAirways, which serves a large chunk of these short routes up and down the East Coast, has been impacted most — and that’s a big reason they’re in Chapter 11 bankruptcy.

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It turns out

It turns out that the government requirement for airline passengers to show an ID may not exist. Airlines began requiring IDs as a way of preventing tickets from being resold, in order to maintain their pricing structure. They are now required to request identification, but it isn’t clear that any rules forbid transporting a passenger who refuses to identify himself or herself. One procedure which has been used — but not verified vis a vis a federal rule — is to search any passenger unwilling to show ID.

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Got an e-mail from

Got an e-mail from United Airlines that said in the event of a bankruptcy filing, “you will continue to reap the benefits of Mileage Plus(R) membership. WE WILL HONOR MILES PREVIOUSLY EARNED IN MILEAGE PLUS, AND YOU WILL CONTINUE TO ACCRUE MILES FOR TRAVEL ON UNITED AND OUR MILEAGE PLUS PARTNERS.” Now, promises are promises, and bankruptcy is by definition a way to discharge promises. However, it would be a silly business decision to disavow accrued miles because they would take away the accumulated incentive for their best customers to continue to fly the airline. Miles are not just a liability — they are the single most successful marketing tool ever devised. First, miles aren’t a true liability — they are a commitment to give away for free seats that otherwise go unsold (and they…

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The INS and Border Patrol

The INS and Border Patrol are having a hard time attracting and retaining personnel the Transportation Security Administration will pay more for the same people. (Link via The Comedian.) Now, maybe the TSA needs the best people more than the INS and border patrol although I doubt it. Of course, they’re not even getting competent people.

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Northwest bonus miles. New WorldPerks

Northwest bonus miles. New WorldPerks members, who enroll online using source code VP2P, will earn 4,000 bonus miles for their first qualifying roundtrip. (Enroll prior to travel but not later than Dec. 31, 2002, and travel must be completed by Feb. 13, 2003.) Existing members earn 1,000 bonus miles by registering online with registration number 5075 by Dec. 31 and complete travel by Feb. 13. Either way, register here.

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