Sometimes a pilot will make news going above and beyond ordering pizza to a stranded aircraft. This American Airlines captain trumped that even – and ordered breakfast tacos for everyone!
Proper room service is dying and that’s horrible. Many hotels dropped it entirely. Twelve years ago the Hilton New York eliminated it, the largest hotel at the time to do so. That saved them 55 positions (!) and they argued they had a grab and go market so you could still easily get food on property. Transferring the burden to the guest to go for the food, wait for it, and return to their room is not the same thing.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
It’s running at 20% occupancy. Only half of the hotel’s chandeliers are turned on, to save electricity. The property’s HR manager has an M4 assault rifle and a Glock, and has bomb making skills.
The repeal of the Wright Amendment marked a turning point for Dallas Love Field and Southwest Airlines, reshaping the airline’s route network and operational strategy. It was hugely beneficial to consumers, but should have been even more so.
Is there any worse airport in the United States than Denver International Airport? I don’t think anything else even comes close. To start, Denver airport has the worst TSA setup in the country. In fact, this has been a mess for more than a decade. It just never gets better. And they clearly don’t even think through trying to make it better.
Federal district court judge Judge Reed C. O’Connor ruled on Friday that American Airlines violated its fiduciary obligation to employee retirement funds by investing in so-called ESG funds, rather than seeking the greatest possible returns for employees.
Destruction may not benefit the economy, but Delta Air Lines President Glenn Hauenstein said during the carrier’s fourth quarter earnings call that it benefits Delta.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The biggest problem with American Airlines management is that they focus on costs instead of revenue. They think on-time performance is all they need to accomplish in order to succeed, and that might be true with commodity products but we’re less and less in a commodity product airline world. Products are differentiated, customers now choose on more than schedule, price and reliability, and American Airlines as a high cost airline needs to earn a revenue premium in order to be profitable.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
