About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Southwest Airlines Wins Court Ruling To Stop Website From Publishing Its Schedules And Fares

Oct 04 2021

Kiwi.com did seem pretty blatant in what it was doing, but banning the publication of flight information seems both overbroad and prior restraint on free speech. I regularly publish “Southwest flight [and] fare information” on this site. They are even barred from “committing any other acts in violation of Southwests Terms & Conditions.”

The Kiwi.com case is about the power of website terms and conditions, and a company to control information it publishes publicly on the internet.

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Southwest Airlines Wins Court Ruling To Stop Website From Publishing Its Schedules And Fares

Oct 04 2021

Kiwi.com did seem pretty blatant in what it was doing, but banning the publication of flight information seems both overbroad and prior restraint on free speech. I regularly publish “Southwest flight [and] fare information” on this site. They are even barred from “committing any other acts in violation of Southwests Terms & Conditions.”

The Kiwi.com case is about the power of website terms and conditions, and a company to control information it publishes publicly on the internet.

Continue Reading »

American Airlines: Penny Wise, Pound Foolish, And Saddled With $40 Billion In Debt

Oct 03 2021

American Airlines, and in particular current Tempe management, is known in the industry for being ‘penny wise and pound foolish.’

They spend lavishly on aircraft, investing in foreign airlines, and a new corporate headquarters (now supported with $10 billion in taxpayer cash over the last 18 months) while taking short cuts on employee pay and customer experience. And it winds up costing them more money in the long run.

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