About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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New Alaska Airlines Perks: Exclusive Espresso Martinis, Luxe Filson Blankets, And New Bath Amenities – A Soft Goods Transformation?

Nov 13 2024

Broadly speaking, Alaska Airlines offers the best soft product of any U.S. carrier on standard domestic flights (so, excluding premium cross-country routes). That wasn’t always true – but began with their acquisition of Virgin America which did a really nice job with food that was both delicious and attractively presented.

The airline has announced some new products starting this fall – from new drinks, to first class blankets, and toiletries for their lounges and lavatories.

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‘I’ll Drop Kick You!’ Spirit Airlines Agents Bump, F-Bomb, and Check In Passengers — All at Once

Nov 13 2024

In a video now going viral, two Spirit Airlines check-in agents can be seen fighting. At the start of filming, they can be seen bumping, while one says to the other “do not play with me.” She just continues tap, tap, tapping away processing a check-in like it’s no big deal, just another day at Spirit Airlines.

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