Comments

1. My IFE was broken PHL-CUN last month in business class on a 787. I wrote a complaint to AA, hoping to at least get some miles out of it. Their response was corporate-speak with no compensation. The airlines are currently more cavalier than I’ve ever seen them.

2. Pax in 1B looks like he has a miserable existance flying for his corporate bossman trying to look more important than he really is.

   Oh no, a horrible experience for a 6 year old. Little brat going on vacation during school time must be scarred for life now! :rolleyes:

3. Why are the “owed” compensation? Sure would be nice if the airline threw some miles to them as a marketing gesture but, as you surely know, if you read the contract of carriage all someone buys is transportation from point A to point B. If something like IFE, power, etc doesn’t work that doesn’t rise to the level, at least in the US, of requiring compensation.

   I frankly get so damn tired of people that, when anything goes wrong, wants someone to pay for it. How about accepting that things don’t always go well and move on with your life! The entitlement of some people is horrible!

4. Every seasoned traveler knows to have a power pack and IFE loaded onto a mobile device. These instances of busted IFE/power ports are far too common. Fool me once…fool me twice. So, yeah, shame on you for not being prepared.

5. When flight attendants appear not to care or document broken equipment, I email customer service and usually include pictures, so that the airline will fix problems for the next passenger, not because I expect compensation.

6. @Gary – How do you know the United passenger did not receive compensation? The Tweet is only what you show and United’s response of send us more info via DM.

7. Flying from point A to point B in the United States is like taking a cross-town city bus. It’s doable, but it is not fun.

8. You don’t take many city buses than. Flying, although miserable at times has not gotten as bad as a city bus. Peoples expectations are set a little high. Transportation from point A to point B is the only obligation the contract includes beyond reasonable expectations.

9. So, I’m not saying the guy is lying. However, I have never seen someone say something like that on a plane unprovoked. I’m just saying, maybe there is more to the story.

10. I’m pretty sure I have always received some compensation when I have made complaints (though I only make those about what I consider legit complaints (non working IFE and no working Wi-Fi or electrical plugs are among those I consider legit. Though I suspect elites get more than nonelites.

11. If there is an inop wifi, broken seat, or other problems DL flight attendants are able to give you comp miles, on the spot. This also alerts the company of the problem.

12. Not sure why any people above say compensation is not owed. Sure it’s not, but you’re lying to yourself if you think you’d be totally fine if that happened to you.

    Airlines would have a hard time saying that the T&C protects them from not providing the stuff proudly advertised on their site and during booking. It doesn’t say “IFE and outlets if they’re working.” Looking at you, @AC

    I agree with @Pat above that the US airlines sure are getting cavalier these days. @Bob, keep your inappropriate and immature comments about someone’s child to yourself. I hope you’re either better to your kids or that you don’t have any. And this is coming from me, who gets very frustrated at little kids running around like animals in the lounges.

13. Gary really hates UA. His full-time job must be looking for nothing but bad news about United.

14. Upgraded to lie flat bed on SFO to LIH with United. Then they changed planes to standard first class upright seating. Wouldn’t even give me a pillow, saying they don’t have them anymore. Worse yet, no compensation for the switch, although they wanted additional 1,000 plus per person to give me a sleeper bed from Denver to LIH. A classic bait and switch! If Pennsylvania consumer protection law applied, I would recover treble damages and attorney’s fees!

15. I might have avoided the dog in the cage part. I’m certainly not saying it didn’t happen but you’re only showing what the person tweeted which pretty much determines that the guy in 1B is guilty. I’d like some more information before condemning the guy as world class trash.

16. For every single First Class flight I took on Delta in 2022–approximately 30 in all-none of the electrical outlets worked. I even paid for GoGo WiFi and it didn’t work. Yet, I don’t see you publishing complaints about Delta, only praise. Stop being political. Delta, American, and United are all piss-poor excuses for customer service. One can only hope that another round of bankruptcies will force them out of business for good.

17. @Arthur Kite – “I don’t see you publishing complaints about Delta, only praise.”

    You must be new here?

18. Those planes will get the NEXT interior, so until then, it doesn’t make much sense to repair a traytable that will get replaced anyway.

19. Lol, I was a Terminal Line Mechanic for many years. I believe the passengers got from point A to point B with their family and bags. They used the lavs. They were asked if they wanted a snack, a beverage. Congrats, they paid to go from one place to another and United did it for them. Things break when used by about 24 to 32 people sitting in one seat during a plane’s flight day. Not every station has the parts for repairs or even the time to repair the item. So it gets deferred to get fixed hopefully at night when it’s not flying passengers. That 6 year old could have been taught a valuable life lesson about why you treat things with common sense, because really you are flying from one city to another city far away. You don’t want to drive far away. So things do break. Accidentally, wear and tear, and yes intentionally. Either way it deprives the next passenger of use of the outlet. The tray table. The seat recline. And many times a seat or even the whole row is deemed unserviceable. So I, in my experience, my comment is just be glad you are sitting in the seat ready to go, and not staring out of the Terminal window at the plane as it is pushed back going to the destination you were supposed to be on.

20. Flight attendant got to my row asking what we wanted to drink. Guy next to me wanted wine. Flight attendant looked him up & said he didn’t have a credit card on file. Guy said he did. Flight attendant tried multiple times checking, tried to use other Flight attendants phones, still no credit card on file.

    Then the guy says he used it for his last Flight or something like that. He was instructed to try & add it -then. He then told the Flight attendant “doesn’t a guy just deserve a free wine”!!!!!! REALLY!!!????

    Who does that??? Do people go into restaurants, stores, gas stations etc without credit card or cash & do this sort of thing????

    Flight attendant then tried to help him add his card for quite some time. She probably sent about 15 minutes with this guy, then another Flight attendant came & tried to help, spending another 10 min with the guy.

    All this for a 2.5 hr flight.
    I know sometimes people get stuff free if they are frequent travelers, but since we were in back row, guessing this guy was not one of them.

    I can’t believe the “entitlement attitude ” this guy had. He didn’t say he just lost his job, was in a car accident etc, basically he was “just a guy who deserved a free wine”.

    REALLY