“But My Family Are Police!” — Sisters Shove Frontier Gate Agent In Orlando, Then Bodycam Captures Resisting Arrest

Frontier Airlines removed two women from a flight in Orlando because of their intoxicated behavior. They confronted and shoved a gate agent on the way off, causing her to fall, and police were called.

The younger sister told officers she felt sick in the lavatory, admitted to “a couple drinks,” says a male employee touched her chest, and demonstrated what she claims happened by pushing the officer in the chest. She said she “literally” graduates the next day and that she’s a Division III athlete.

As the sisters were leaving, the worker claims, Lyons unleashed a verbal attack on the flight crew and got in her face, saying, “F–k you, you fat bitch.”

“I said, ‘Thank you,’” the victim recalls. “When she was facing me, she pushed me and then turned around, and then the sister came up and shoved me again,” adding that it caused her to trip over something on the floor.

Police handcuff the younger sister. The older sister yells “you’re not handcuffing my sister,” tries to intercede, and gets restrained and cuffed as well. In the patrol car, she keeps insisting she’s not a criminal and shouldn’t be cuffed.

They cite anxiety as an excuse, but it really isn’t one, and dropping that a brother and an uncle are police officers didn’t help get out of trouble here.

This all happened back on May 15 on a flight headed to Trenton, but body cam footage was just released. Kiera Lyons (22) and Maura Flores (31) of Manahawkin, New Jersey faced charges of first degree battery and second degree disorderly intoxication. They took a pre-trial intervention.

While the woman were clearly at fault, I do think airlines are failing to police passenger intoxication at the boarding gate in their drive to both (1) reduce staffing costs, without enough bodies working as gate agents, and (2) push planes on time, ignoring inebriated customers. That combines into a failure to adhere to 14 CFR §121.575(c). Carriers may not allow a visibly intoxicated person to board.

And the passengers get away with light sentences because the assault happened off the aircraft, on a gate agent rather than a flight attendant. Those are treated very differently. Here we get state misdemeanors rather than federal charges.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Oh goodie, another one! And a video this time. Oh lala. For those that need to hear this, please recall the misbehavior is the problem, not the background of the individuals.

  2. Took my first Frontier flight today. Seemed like a normal cross section of society, maybe similar to a Southwest flight as I did not see anyone that appeared to be a business traveler.

    Thankfully no drunks at 6am

  3. @Boraxo — These incidents are thankfully quite rare; but, ya know, smartphones, internet, outrage, etc.

  4. 2 drunk women and a protective relative vs a bunch of sober FAs and ground crew… I wonder who I would believe if I were a cop….

    we are doomed as a society once these people (hopefully) become adults and start getting in positions of power.

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