Plaza Premium has a partnership to run Virgin Atlantic lounges outside of the U.K. As a result, Plaza Premium’s lounge passes were accepted at these lounges. American Express and Capital One partner with Plaza Premium to provide access to numerous lounges.
So when One Mile at a Time reported that Virgin Clubhouses were cutting Plaza Premium lounge access, it was natural to expect this would affect both American Express and Capital One customers.
- New York JFK and Boston clubhouses cut off access to Plaza Premium guests immediately
- San Francisco and Washington Dulles were announced to be losing access February 28, 2023
- Meaning only Newark would continue to offer access, according to the Plaza premium website earlier in the week.
Now, I’ve seen a report of an American Express Platinum guest being turned away in New York.
However Capital One tells me these changes do not apply to Venture X cardmember access – their deal is separate with the Virgin lounges, and not a function of their accepting Plaza Premium access (which they also provide). According to a spokesperson,
While Plaza Premium is losing access to the Virgin Atlantic Clubhouses in the United States, Capital One cardholders retain access to all five domestic Virgin Atlantic Clubhouses through our Partner Lounge Network. We are excited to continue offering our customers access to these Clubhouses at BOS, JFK, EWR, SFO, and IAD.
Virgin Atlantic Clubhouse JFK
Interestingly Capital One seems to have a deal both with Plaza Premium for its lounges and separately a deal that specifies access to Virgin lounges. Meanwhile the Plaza Premium website no longer shows access to these lounges as discontinued. I’ve reached to Plaza Premium representatives to learn more.