Category Archives for Commentary.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Companies are frustrated dealing with social platforms, too. They used to invest heavily in building bases of followers, thinking it would pay marketing dividends for years to come.
I remember airlines giving out miles just for following them on twitter or Facebook. What they didn’t realize at the time but seems obvious in hindsight is that it’s tough to make money long term on someone else’s platform. Instead of having an annuity stream of permission-based marketing, those followers are no longer free to communicate to. Platforms can charge to get a message out to followers companies have already paid to accumulate.
Actress Brooke Mueller, who starred in a reality show with Paris Hilton and who has twin sons with ex-husband Charlie Sheen, missed her American Airlines flight from Los Angeles to Miami on Sunday after what was reportedly an hour-long search by the TSA.
Jail time and fines are also possible — and strike me as far more likely. A total of at least 259 people have died worldwide since 2011 while taking selfies.
Airlines have historically been able to offer outsized value to consumers through their frequent flyer programs. Instead of merely offering a rebate on spending, where points are a modest currency that can be used to buy tickets at retail.
A problem arises, however, when there just aren’t many unsold seats. With airline consolidation and capacity discipline, load factors are at historic highs.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
he flight was delayed and a brief delay becomes an extended delay. And then the team’s coach gets on the speaker and instructs the girls to dance.
A Spirit agent trying to make announcements about delays for another flight at a nearby gate was drowned out. And since the agent doesn’t make ends meet working for Spirit along, and moonlights as a nearby resort’s activities director, he knew the songs and dance moves.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
In January there was much buzz about the Frontier Airlines policy of supplementing flight attendant wages with customer tips.
Most airlines don’t permit flight attendants to accept tips, and they have mixed feelings on the subject — some simply want more money (although tipping may ultimately mean lower salaries), while others worry the emphasis would then shift from safety to service. But what about other agents you encounter at the airport?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
