Atlanta was hit with a significant storm that brought Delta Air Lines operations to its knees. The air traffic control tower at the airport had to be evacuated. Planes on the ground there on Thursday required inspection prior to flying. Delta cancelled 360 flights on Thursday, and 554 flights so far on Saturday.
Major cancellation events always have significant knock-on effects, as planes and crew are out of positions. While Atlanta led the world in cancellations, other Delta hubs were impacted as well. A tough week for weather overall, the American Airlines operation suffered too though not to the same extent.
@eastcobbsnob Will we make it to New York City? #atlanta #atlantageorgia #atlantaairport #airport #airportlife ♬ original sound – eastcobbsnob
Fortunately, as aviation watchdog JonNYC flags based on an internal Delta document, the carrier is making significant accommodations for passengers, going far beyond what’s legally required. They aren’t blaming weather as a way of containing their cost or responsibility for cancellations and passenger displacement.
In, fact they are agreeing to cover:
- Costs incurred by passengers during delays (e.g. hotels)
- Costs as passengers make their way on their own to their destinations, such as reimbursing rental cars
- And paying for travel on other airlines
Here’s the memo:
DL
— JonNYC (@xjonnyc.bsky.social) June 28, 2025 at 6:07 PM
In past events, like Crowdstrike, they’ve been slow off the gate to fully assist passengers. This time they aren’t waiting. If your travels were disrupted by Delta’s operational meltdown, be sure to ask for full reimbursement and whatever assistance is necessary (if you can reach customer service, that is).
In the meantime, you’ve managed to get through a disaster of biblical proportions. Dogs and cats living together. Mass hysteria. Be grateful for what you have and for what Atlanta’s hometown airline giveth.
AA could learn something. Couple weeks ago when Dallas had their morning storm AA canceled numerous flights to prioritize others and left us on our own.
I love Delta. They always go beyond the call of duty..
My husband and I were stranded by Delta at the ATL airport along with 40 members of our church choir on the first leg of our 2 week choir tour in Ireland and Scotland. Our flights were rebooked, which kept us at the airport in anticipation. They canceled our flights 4 times, but only after we had waited for hours at each gate. We spent 28 hours at the airport until we rebooked on British Airways and Eire Lingus for flights the next day. It was horrible.
lol. You’re too funny, Tim.
You need a life and some reading comprehension skills.
Don’t believe the bs. Delta refused to reimburse me for a rental car after my flight was canceled 2 weeks ago.
Soon everyone will have a flying car no more airplanes,no more nasty chips,no more wasting time.
United should take a page from Deltas playbook. They left me and my family stranded for 2 days at Dulles in May. Trying to rebook flights and find hotel rooms at midnight with 3 small children was oh so much fun. Their ticket agents walked off the job at the end of their shift with a hundred people waiting to be helped. The flight cancellation cost us $1,000 and United refused to cover any of it.
max
EVERY sources – except for you – can figure out that DL pulled 100 aircraft from service for inspection and a small handful of those aircraft – in line w/ expectations – suffered hail damage and need repairs.
YOU are the one that needs to learn to admit that you opened your flap and made a completely wrong statement that the cancellations on Friday night and Saturday were due to an intentional cancel and reset operation.
But we have seen over and over and over again that you spout off about stuff that you don’t understand and then launch into endless attacks on other people – like me – when they point out how wrong you are.
Kristy,
I am sure it was a bad experience. having a severe storm sit on top of an airport for a couple hours is not what DL planned.
I’m glad you got to where you were headed. Sing pretty
Sunday has been better than Friday evening or Saturday, but still many delays, and ATL is suffering. Thankfully not routing through there today. Mercy to you if you are…
Former Pats tight end Benjamin Watson’s Delta flight spent 7+ hours on the tarmac after a diversion due to the thunderstorms. He says: “Hang in there!” Trying!
as of right now, DL’s mainline on-time is 25% delayed while AA is at 24% delayed.
ATL is 39% delayed with 1% cancellations while CLT Is 37% with 3% cancellations.
There is flow control across JAX center so just about everything going to/from Florida from the north is delayed
It isn’t a surprise that the two largest hubs to Florida are impacted but that has nothing to do with the Friday night storms which explains WN’s 27% delay rate.
The only reason why UA’s delays are “only” at 19% is because they are so small to Florida.
@Tim Dunn — Oh, so, Florida’s the issue tonight? *gulp*
yes
Most of DL’s delays in the summer are related to summer thunderstorms in Florida.
@Tim Dunn — Hope you like the movie Airplane: “…looks like I picked the wrong week’ to fly through MCO! *snorts glue*
Disney hasn’t figured out how to keep thunderstorms out of Central Florida.
@Tim Dunn — Bah! I wouldn’t bet against the mouse (or its lawyers)… *wink*
I was stranded Thursday night in Minneapolis for a 10:30 p.m. flight. they canceled it at 2:00 in the morning and left us just hanging. no way to get home 250 mi. it’s very frustrating but I know they can’t control the weather but at least they could give you an option. that’s better than waiting 2 days for the next flight