Back in the spring, a Delta Diamond Medallion frequent flyer took to social media to share her efforts reporting flight attendants who were seen using their personal phones midflight. She said that she had been receiving SkyMiles as a reward.
‘Wrote my complaint about Joshua, the FA who hid in the galley and was overall s***** SDF-ATL [Louisville-Atlanta] Wed. Got a personal call from a Delta customer service agent and 8,500 Skypesos! Winning!
She would take photos of the flight attendants. Sharing one, she offered “This will be the third photo I’ve sent Delta in two weeks. Three out of four flights, FAs on their devices. This one is clever – hiding it behind the Delta device while headed toward take-off.”
While flight attendants should be paying attention to their duties not their personal devices the backlash against her online was swift – in some cases for getting the crewmembers in trouble, but I think mostly because she appeared to be doing it for personal gain (if SkyMiles can be called a gain).
Passenger on active witch hunt trying to get flight attendants fired
byu/wingsfever indelta
The internet doxxed her over it, and she deleted her social media accounts.
Angela B. Peery, the Delta passenger who gloated about repeatedly complaining about flight attendants who she sees using their phone to get miles out of it, thinks it's criminal or defamatory to talk about what an obnoxious Karen she is.
It is not. https://t.co/Ky0HAjswma pic.twitter.com/Va3laNKEUs
— Ari Cohn (@AriCohn) April 13, 2024
Now word from a flight attendant group is that she didn’t actually get anywhere with her complaints.
- Her reports that ‘Delta Security’ was investigating staff and planned to terminate crew appears not to have gone anywhere.
- No action was taken against anyone ridiculing her online, either (though she claimed there was).
- And the SkyMiles she reported receiving weren’t for reporting bad actors among crew, but apologies for the airline’s service failures like delays.
Here’s the insider scoop: Peery’s now-infamous post about “winning” 8,500 SkyMiles for reporting a Delta flight attendant, according to our Delta source, was a fabrication. She didn’t receive those so-called “Skypesos” for snitching on flight attendants. Instead, the points awarded came from flight delays and other run-of-the-mill inconveniences.
- They claim that Delta investigated her for complaining too much. Remember that it was Northwest (since acquired by Delta) that went all the way to the Supreme Court defending its right to terminate frequent flyer accounts of customers who complained too much and received compensation. (Norhtwest won.) She’s now “officially banned from racking up SkyMiles for petty grievances.”
This woman became known as “Delta Karen” among cabin crew but the matter appears to have been blown out of proportion. However, flight attendants on phones is considered a big deal at some airlines. Earlier this year, United Airlines gave cabin crew an ultimatum: quit playing with your phones or you’re fired.
Not always so at American. When a flight attendant complained to then-American Airlines CEO Doug Parker about colleagues who “don’t get [their] face out of your phone” he told the crewmember to “be a little empathetic.”
Can’t get no service in first class. She to busy on her phone whole flight! @AmericanAir pic.twitter.com/gqQtHyYUzX
— Todd Sutton (@tdoggsutton) February 6, 2024
American wants flight attendants on their company-provided devices, and those devices are almost considered more valuable than they are. Without their own phones, though, how else to play Candy Crush?
Willing to sell her soul for only 8,500 miles. Tell you a lot. There better really be an FBI investigation or they may be coming after her. I am sure the FBI has nothing better to do than investigate her issue. Probably set up a task force with profilers and a SWAT team. Some people need a hobby or pastime. Maybe a pet.
Mixed feelings: Angela Peery must be in first if she can photograph the FA while taxiing toward the runway. If the FA did predeparture in first before taxiing, then there’s nothing for the FA to do while taxiing toward the runway, so I have no problem with the FA grabbing some personal device time while still in cell range. On the other hand, if the FA refused predeparture on grounds of being “too busy” with T0 tasks, as often happens, but then the FA suddenly finds extra time for personal device time while taxiing toward the runway, that’s below reasonable expectations. In flight, as long as the FA is completing all duties and meeting all reasonable pax needs expeditiously, I don’t have a problem with the FA taking some personal time. Obviously this hinges a lot on how long the flight is, and how full it is: On short, full flights there should be almost no free time for the FA to devote to personal tasks.
She’s a typical Karen. Concerning herself with how others spend every second. If the flight attendant does pre departures and properly serves the cabin why would I care if she spends a couple minutes on her phone. I guess according to this moron she should ask passengers for permission to go to the bathroom.
If flight attendants are on their phone during taxi so what? They can’t see the inside or outside of the plane from a jump seat. I’m sure if the Captain called and said a fire had started in one of the engines or if someone starting having a heart attack do you think the flight attendant wouldn’t immediately put down their phone?
Not sure why people have such a problem with this, if it was true. Customers have the right to complain about service . . . period.
“Not sure why people have such a problem with this, if it was true. Customers have the right to complain about service . . . period.” Yes, but did device use cause a dimished level of service? The rule is in place; they shouldn’t use them. But, unless they are using them and not attending to pax, I have better uses for my time than working as a monitor for the airlines.
I like to get up to take a walk during flights and have no problem going to the back or front galley to request something.
I’ve had a few occasions where I use the call button and after no one came, I walked to the galley and saw a flight attendant on their personal phone. That bothers me a little bit, not from the service side, but safety, which is one of their main responsibilities.
I am nowhere near this but I did have a flight from IND to PHX in FC. The Captain came on the PA and told us we would hit some turbulence about half way through and service and restroom breaks need to be completed by then. Our FC FA served a drink after takeoff and then went into the galley and closed the curtain. I thought maybe she was prepping snacks or something but when I went to use the restroom, I saw she was playing on her phone. Not sure if she was using wifi for stuff online or just crushing those candies, either way, for her, service was over after the single drink. One very dry glass 90 minutes later, the captain came on the PA to announce that we were entering the area of weather and everyone was to be seated. At this point, the FC FA strolled out of the galley and gave all of us a look like, “sorry, nothing I can do.” She collected our glasses and took her seat. At least the folks in Coach had an opportunity to buy a snack pack or food, I had literally skipped buying a snack in the terminal because I knew there was a meal on this flight. 90 min would be plenty of time to serve it. at least some snacks….
This is my rant about a single flight attendant on a single flight, not all of them. I have flown thousands of flights without issue and I am former airline with a family full of em. Personally, I don’t care if they use their phones during idle times, but it should not affect the performance of their duties, especially in premium classes. I sit in 1D frequently and have frequently seen them on their phones during taxiing. From my observations, they always seem to put them away when we hit the runway so who cares? I actually had assumed up until now that this was the rule, they could use them in their jump seats until we hit the runway.
During taxi are flight attendants supposed to be sitting on their hands? I thought it was something to keep them stable. If true, that would make it difficult to fiddle with the phone. However ratting out people for minor infractions makes one a trouble maker.
People riding the “CattleCar” airlines are titty babies. Flight Attendants get paid really crummy wages and work their tales off.
Once the plane is in the air the Captain should announce “Gear Up” “Shut up”
Bring yourself a Sub Sandwich and don’t get up unless you have to per!!!!
Surprised to see people taking the chance to whine in these comments.
Let me explain the story to those too dim to understand it: whining is bad, and no one likes a whiner.
Oh, how nice, the Stasi is back! Be sure to report on your neighbors for extra rations. ‘SkyPesos’ indeed.
I wonder how many people do personal stuff while on company time. I now I do it.
I believe the law is no seat belts and smoke detectors can be removed when FA is on phone.
My last experience on JetBlue at the end of October had a flight attendant look up information about a non-stop LAX-BUF starting again in the spring of 2025 and bringing a written note to my seat. Perfect service. As long as the flight attendants do their jobs, I personally don’t care if they use their personal cellphones. I have seen them congregate for talking sessions. Same deal. I can agree that there is a problem if they don’t do their job, use their personal cellphone instead and blame it on the weather.
Hold Up! Doesn’t DAL’s issue smartphones to all of their F/A’s for inflight sales of beverages and purchased food items? We certainly were at American Airlines, and I know that they are also distributed at United and Southwest. How exactly did the Karen know that the flight attendant was playing some sort of game on her phone? This entire story sounds rather specious to me. I was a Manager On Duty (MOD) for American Airlines for several years out of LGA IFlight Service. If for any reason whatsoever, a flight attendant report had to be written up – all flight attendants, had to write it up and you could do so on your tablet, which was a Samsung Galaxy six at the time. All flight attendants who were working the coach cabin, had to fill out their sales report prior to landing… with no exceptions. We were never allowed to use our own devices while we were on duty for any reason whatsoever – it was a terminable offense as far as the Company was concerned; and reading anything other than your safety manual ( Which was also on the Samsung) was forbidden. American Airlines called this restriction of output. It was mentioned at the beginning of the Safety Manual right after our Mission Statement, so let’s not be too hasty in condemning a flight attendant for using a cellular device to do whatever the Company required their employees to accomplish. American Airlines policy was the following: You Were given very exhaustive and intense training to do your job, be on time and do your job, and then go home.
Something’s off concerning this article. Steve
I was at a client once where the office worker was on her cell phone on facebook. I told here she does not have to friend me i am right here. She put her phone down and got back to work. The next day i was there and they fired her for “excessive use of her cellphone being on Facebook”. She was there only 2 weeks.
Flight attendants are customer service reps, and should be treated as such.
If there’s a standard delivery of service through a flight, and the reps meet that standard, then what occurs between meeting those standards shouldn’t be so heavily scrutinized.
Seen too many drunks taking advantage of free flight service…
I was going to say this Angela Peery needs to get laid, but then I saw her pic and figured it would be easier for her to just get a pet.
Flight attendants have always been forbidden to use their personal devices during take off, taxi and landing. . Take off and landing are the most vulnerable parts of a flight.
Ari Cohn is a piece of work.. How did he get the FAs full name? When I was FA I only had my first name on my name badge. That’s all the passenger needed to know. I’ve known of other FAs who have gotten trolled by passengers who had full names on name badges.
@Gary for context I’m pretty sure Parker spent a significant chunk of his days surfing his personal device.
“Now word from a flight attendant group is that she didn’t actually get anywhere with her complaints.”
Well what else is a flight attendant group going to say “OH HECK YEA she scored and the FA’s were fired?” clearly they have a vested interest in making it seem like the wrong thing to do
Not saying she was right in what she did but not sure I would really on an FA group for reliable info in this matter
Can’t stand nosy people who have no life! This lady is the epitome of that. I could care less if FA are on their phones as long as I get the basic services I paid for. Get a hobby Karen! .
The ridiculousness of this post is off the chain. I work for an airline. I often use my own device to aid passengers in flight. I also almost always receive calls on my own device from flight and passenger services requesting info from me. Yes, there are policies about using personal devices but the firm breaks it everyday. Calling to see why boarding is taking so long. Or calling to see if everyone signed in, can you report why a delay happened… etc..I use my iPad because I can type it better and have access to the same systems that are on the company device. I also am given emails to use to aid frequent travelers experiencing a hardship. On another note, many flight attendants have elderly parents, sick and disabled family members. Children who are school aged. Yes, I would use a device to have access to their care. Just as all you travelers who work in offices misuse your computers and cellphones. If you feel you are not getting the service you desire speak up and use your little call button. I go by the motto you never know what someone is going through when they act a certain way. Stop trying to get people fired and use your kind indoor voice.
Wait a minute….if the FA was making phone calls, then he/she was breaking the law. Ya know, the part about putting your phone in airplane mode once the cabin door is closed.
Diarrhea Delta is worthy of complaints on EVERY SINGLE FLIGHT. Their service is so piss-poor, I have yet to experience anything remotely exceptional in the last 5 years and I’m a Diamond-Miler. I fill out every survey candidly. It goes nowhere. If Diarrhea Delta ever had the audacity to challenge my surveys, I’ve got enough pictures to prove my complaints and embarrass them in court.
Delta sucks. Period.