Delta’s SkyMiles Outrage: 425,000 Points for an Empty Business Class Seat—Other Flyers Pay Only 90,000!

Delta will charge you 425,000 SkyMiles one-way Atlanta to Santiago, Chile in business class on April 17th.

This isn’t a peak day. This isn’t a day where the flight is full. It’s a day where they’re looking to unload business class seats cheap. All of their inventory is wide open to sell their cheapest fares.

Not a single seat is currently reserved in the business class cabin.

And Delta will happily make award space on this flight available to its partners. So if you’re an Air France KLM Flying Blue member, the same flight that Delta charges 425,000 miles to SkyMiles members can be booked for just 90,000 Flying Blue points.

Delta charges its own members 4.7 times the miles that Air France frequent flyers pay for the same Delta flight. Delta does not offer a lot of saver awards on its flights in business class. But when it does, these seats can be booked at a reasonable cost by frequent flyers all over the world – as long as they are not trying to use Delta’s own miles.

Let’s not forget that the Vice President in charge of Delta SkyMiles says they don’t even need to try to offer strong redemption value (“we are not necessarily trying to play the game with customers”) customers keep earning miles and taking their credit card even though they intentionally offer poor value to members.

The good news is that unless you’re hub captive to Delta, you may not care about SkyMiles status. And if you’re not letting SkyMiles status trump the value of the points you’re collecting, it’s easy to earn better miles than the loyalty trash coming out of Atlanta even if you want to spend your miles to fly Delta.

Fortunately, Air France KLM’s Flying Blue is a partner of all the major transferable currencies (Chase, American Express, Citibank, Capital One, Wells Fargo, Bilt). That makes it easy to build up a balance with Air France to redeem these flights – and you don’t have to commit to them until you’re ready to book.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. maybe for the first time EVER, I’m actually siding with Tim Dunn on this one.

    Gary is manufacturing faux outrage for a flight near the tail end of the entire booking window, with a serious sense of entitlement that saver awards must behave like “most favored nation status”.

    The whole point of playing the mileage game(s) is finding rare arbitrage opportunities.

    Airline pricing is always a fun black box. I’ve booked Friday evening to Vegas flights 3 hours before departure with cash prices all showing $600+ but somehow saver awards wide open.

    I don’t judge how an airline prices their offerings.

    That’s the whole point of – let the actual demand of goods and services dictate the supply and corresponding pricing levels.

    They make a game of a it, and we play.

  2. Yes I for one love bending over and taking one for team
    which is why I always overpay to fly and redeem @ Delta.
    The more screwed over the more loyal I am to Delta
    Why there is no amount of financial beating that I can receive
    that make me happier as long as Delta is getting richer
    And if I really get lucky not only I can get my wings clipped on the tarmac
    but have a computer meltdown where they strand me for days and blame a 3rd party

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