‘Disgusting’ Marriott Renaissance Bed Photo Goes Viral—Is This What ‘Brand Standards’ Means Now? [Roundup]

News and notes from around the interweb:

  • “Brand standards.” Remember when those were a thing? Back when the Marriott family was in charge, maybe.

    Disgusting bed at Renaissance Meadowlands (NJ)
    byu/barbarossapl inmarriott

    Not to focus on this one hotel, really, because it appears to be a more widespread problem.

    Sheraton Greensboro at Four Seasons
    byu/Federal-Frame-820 inmarriott

  • There was no better movie about politics than the first half of Eddie Murphey’s The Distinguished Gentleman (before all that ‘power lines’ stuff). Although Mel Brooks in History of the World said it best, “It’s good to be king.”

  • Now you’re supposed to tip based on the post-tip total. Isn’t that an infinite regress?

  • The only way I’ve ever been able to order like this on a plane was flying Etihad’s first class back before the pandemic when they had an inflight chef program (one flight attendant with real restaurant experience). It was best on the Airbus A380, with all its galley space. You’d see the menu as a list of ingredients. Execution varied on the quality of the chef (it always does)!

  • Hertz AI damage scanner in Atlanta: here’s damage from before your rental, we’re billing you $500 now and will tell you what it costs later. No wonder they’re 5 times as many renters for damage than they used to.

    Am I tripping?
    byu/PaulaPatek inHertzRentals

  • Amid competitive pressure, American elevates its customer experience but will they move beyond quick wins from low hanging fruit, to making real capital investments?

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Comments

  1. Ole ref needs to be called out on this. They even force a 20% tip on open tabs.

    Call this FRAUD

  2. @Gary Leff — “You’re majesty, I must have a word with you…” it’s ‘History of the World, *Part I*’ (I know, I know.. Count de Monet… “Don’t correct me!”)

    Mel Brooks may be 99, but I’m still looking forward to Part 2, and also, ‘Spaceballs 2: The Search for More Money’ (which is may actually be happening, expected 2027.)

    Epic references.

  3. Now you’re supposed to tip based on the post-tip total.

    A good argument for avoiding Las Vegas with extreme prejudice.

  4. Real capital improvement funds are gone ; they are spending it on depeovemdnts (continuing to density coach, pulling out seat back screens without fixing the charging outlets in seat.

    I’d like to hear some data points from the credit card issuers once the get involved like CSP/CSR that come with primary rental CDW insurance. Primary more valuable than ever.

  5. @Beachfan — I typically share in your cynicism; however, there are pleasant surprises.

    On airports, at least in NYC, there have been major improvements in the past 5 years (LGA, EWR Terminal A), and many more planned in the coming 5 years (JFK T1, T5-6); during the construction, it’s brutal; afterwards, it’s magical.

    On hotels, yeah, when a property shows its age, you can tell. Usually 5-10 years is the average time for minor-to-major renovations, but some places are ‘cheap.’ I appreciate when Gary posts about them so I know to avoid specific locations, and specific franchisees/operators.

    On rentals, one of the reasons I am so disappointed with these new CSR changes (after October of this year) is that while we maintain the ‘primary’ insurance with the card, the earnings will reduce from 3x (general Travel) to 1x (unless booked via their UR portal). That’s a downgrade to me. But, yes, you are correct, primary is huge when these games are being played by the companies (false claims, using AI squeeze us, etc.)

  6. Shame on Marriot!
    I’ve spent tens of thousands at Marriot hotels but haven’t been a guest in years.

    Their loyalty rewards system has always been disappointing.
    Nowadays, anytime they’re in the news it’s usually due to negative press like this.
    As long as Marriot continues to disappointment, I will gladly spend my travel dollars at other hotels.

  7. In 1995, a two-night stay at a luxury Las Vegas Strip hotel averaged about $200 per night, totaling $400, with virtually no resort or facility fees – at most $10 per night. Food and beverage prices were also significantly lower, with a $100 dinner in 1995 equating to roughly $225 in 2025 when adjusted for inflation. Snacks and coffees that cost about $10 then would equate to $22.50 today. Food and beverage costs have also exceeded inflation, with coffee and a bagel at high-end properties like Fontainebleau running $30–$33, while two coffees and croissants can cost $40. Typical luxury dinners on the Strip now range from $250 to $300 each, totaling $500–$600 for two nights, with an additional $30–$60 for snacks and drinks. As a result, the 2025 total for hotel, resort fees, and dining reaches approximately $1,580. Comparing the two, a luxury two-night stay in 2025 is about $360 more expensive than an inflation-adjusted equivalent from 1995, reflecting a real increase of roughly 30 percent, driven mainly by the introduction of resort fees and above-inflation food and beverage pricing. (This does not factor in alcohol, the prices of which have skyrocketed staggeringly by 50-100% or more over inflation across the same period.) Vegas used to be fun in large part because it was cheap outside of gambling losses. I no longer have any interest in visiting and only do so when compelled for work purposes.

Leave a Reply

Your email address will not be published. Required fields are marked *