Ten years ago then-Spirit Airlines CEO accidentally included a customer in a reply instructing staff how to handle their complaint.
Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.
That email didn’t play well. But it didn’t include foul language like an Emirates customer service email did recently.
Claire Finch flew Emirates from Manchester, UK to Dubai and her flight was late enough to qualify for EU compensation. After receiving confirmation that €600 was approved, “an Emirates customer-service representative sent a second email…”
Shortly after sending this, the customer service agent sought to “recall the message, ‘Wtf…’.”
She complained to Emirates and didn’t receive any response for about a month. She contacted media, and that got a response from the airline, an apology and indication this has been ‘dealt with’. At the same time the airline suggests this “inappropriate internal communication” was “unrelated to” her complaint or “any other passenger.” I’m not sure I believe that.
How is that appropriate language for a WORK email?! Makes one wonder about their corporate culture! I guess they wrote “fuk” to keep it from getting flagged by their email system!
If that happened in my company, the employee would be gone. Unprofessionalism isn’t tolerated.
What kind of company uses the f-word on emails, even just for internal ones?
EK is so messed up inside out.
Though they have some amazing A380 aircraft and run some good lounges
I’m not a fan of the condescending attitude of select flight crews I have encountered flying premium cabins.i do believe they have some business culture issues even if somewhat isolated.There reservation center was particularly clueless how to book a premium cabin and share ticketing rules
I have also met some really good folks at Emirates I admire too to be fair
Much prefer Qantas Cathay Singapore and others personally over Emirates
I may be sensing Anti American sentiment on board but not truly sure
Having said all that I stopped flying Emirates a few years ago when they showed me
on board a number just don’t care
Alaska Airlines gives me ten times the kindness and respect on board to and from wherever they fly and in any cabin
I probably shouldn’t have let a few flights ruin it for me however my expectations are high based on their perceived reputation of Emirates
I’m thinking of trying Ethiad soon based on all the hype and see if the grass is any greener
What is the context? What did she ask to elicit such a response? Not blaming, just asking
This is why my email address starts with “totalasshole@XXXXX.com”
It’s great for replying in such situations.
This lady wants compensation because she got cced by mistake on an email meant for someone else?
Seriously?????
Like that has never happened to any of your emails???
I recently wanted to book tickets for Boston Logan International Airport by boarding Emirates and connecting in Dubai. I had a few queries regarding flight booking and decided to call the customer service directly. phonenumbercustomerservice.co.uk really helped me find the right contact number, which directly connected me to the inquiries department.