Eight years ago we started seeing Marriott put envelopes in hotel rooms as a way of encouraging tips for housekeepers. To be sure, Marriott didn’t care about the housekeepers. They could have paid housekeepers more. Instead they asked guests, already paying for rooms that are supposed to be clean, to do it for them.
Before getting blowback for the candid admission, Hilton’s CEO acknowledged he doesn’t tip housekeeping. Another chain CEO admitted encouraging tipping was a way to avoid raising wages. Tipping for thee but not for me!
It’s no surprise hotels have gotten more cunning in getting guests to open their wallets this way. One Hilton property started automatically adding tips at checkout.
Addressing one of the real frictions, or barriers to tipping, we’re also seeing tipping via QR code paired with a clever psychological trick thanks to Holiday Inn.
Should you wish to show appreciation to Elaine in housekeeping who worked hard behind the scenes to ensure a comfortable, clean and safe stay. We now accept Cashless tips.
People may not tip because they don’t have cash. They may not tip because they wonder where the tip money actually goes. This property promotes electronic tipping while putting a name (doesn’t matter, it could even be made up!) in front of the guest to make it more real, and feel like they’re helping a real person who helped them.
It’s strange perhaps up the housekeeping tipping game when so many hotels are also resisting daily housekeeping to begin with. Are we really going to tip housekeepers who didn’t service the room during our stay? Are you paying for them to have given you a clean room in the first place (the tip is for cleaning up after the last guest)?
Tips allow a hotel to pay housekeepers less. Housekeepers need to make a certain amount to take the job and stay on the job. If guests are tipping, hotels have to pay less. In fact the more tips there are, the less likely a hotel is to need to pay more.