Inside America’s Second-Most Unusual Airline: Why Oklahoma City’s Prison Terminal Handles Flights You’ll Never Board [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. On the United AI story: As long as UA replies with a courtesy gift of 5-10K MileagePlus points to me, then who am I to care whether it is a robot or a human who is having to complete that thankless job.

  2. 15 years ago or so I carried GPS hand-held receivers in India. Glad to have avoided that lady’s problems.

  3. Another reason to not fly United. The flight flew over Hawaii per FlightAware (probably due to storms in the northern Pacific) so diverting would have been actually reasonable but it may have been problematic for the hours of the crew. Since passengers peeing on others is becoming more common, temporary clothing as well as full body cleaning supplies are needed on flights. I wonder if the offender was restrained on the rest of the flight, maybe with thick cable ties. No information on any compensation from the airline.

  4. I recently had a broken seat in domestic F on UA discovered prior to take off and the gate agent came on board, recorded the incident on a handheld and offered me instant compensation (choice of miles or ETC). I wonder what the menu options show in such a situation over the Pacific?

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