Is British Airways Still Premium? 2 PM Breakfasts And Cost-Cutting Tell a Different Story

We’re a long way from Willie Walsh as CEO of British Airways. He now runs the international airline lobbying group IATA. His hand-picked replacement Álex Cruz came up from BA parent IAG’s low cost subsidiary Vueling, and ran the place like it skimping on basic IT services and charging for water (and $6 if you wanted your tea extra strong). Current CEO Sean Doyle has tried to claim that British Airways ‘is still premium’ but when you’re explaining you’re losing.

To be sure, British Airways serves a lot of premium cabin passengers with dense business class cabins and most long haul seats out of London Heathrow airport have suites with doors and direct aisle access finally.

However, connecting flights in what passes for British Airways business class in Europe (Club Europe) are sad, offering less legroom than Ryanair.

London Heathrow terminal 5 remains a suboptimal place to connect, transit security can be miserable and getting packed into a train to head to and from remote gates suboptimal. British Airways lounges aren’t as nice as competitor products.

And short haul catering still disappoints those used to European standards, but is better than what you’d see on a U.S. airline for similar-length flight.

It turns out that British Airways is still in cost-cutting mode. They just can’t help themselves. The latest is that they’re serving breakfast for lunch because it’s cheaper.

British Airways has decided to extend its normal breakfast service by introducing a new brunch service for flights that depart between 8:30 a.m. and 11:29 a.m. The obvious problem, of course, is that by the time flights have actually taken off and the service has started, passengers will no doubt be hankering for lunch.

If that is the case, passengers will be left wanting because the new brunch menu leans heavily on traditional breakfast offerings like omelets, pancakes, and fruit plates.

British Airways claims this is in response to customer feedback. They apparently managed someone in a focus group to spit out, “When I pay a premium for business class, what I really wish I could have is reheated egg mix at noontime.”

Here’s one report from a transatlantic westbound flight with lunch service starting at 1:50 p.m.,

The main course was bizarre. It came with baked beans. Substitute bacon for the chicken and it is a breakfast without eggs, What wine would you like with that sir? Err, I don’t normally drink wine with my breakfast! But it’s nearly 2 pm so I’ll have a glass of the Sauvignon Blanc.

And then after a sausage/mushroom/ hash brown/ baked beans breakfast, what better than a chocolate marble slice? Oh and maybe a coffee and a liqueur? Or at 2.30 pm, maybe a selection from our breakfast bakery?

The excellent in flight lead volunteered that no one had opted for the Belgian Waffles and so the crew were going to have those for lunch (take one for the team?) and he did wonder whether he was meant to offer port with the cheese starter before brunch.

Late British Airways departures are also seeing cutbacks. Outside of the longest flights to Asia, after 9 p.m. “main meal options [are] reduced to paninis, soup, and salads. Appetizers have been eliminated altogether and customers will will no longer have a choice of dessert.” British Airways says it is “goodnight” service. It makes you want to skip meal service and sleep so you don’t endure the flight. Which is good because BA boards fewer meals than they used to, too.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Guess it’s what happens when you essentially have no competition at Heathrow.

    At least non-UK customers can largely avoid it.

  2. BA doesn’t care what their customers say. The only way to correct this issue is not fly BA. If your going to the middle east or India fly through Istanbul or Dubai.

  3. BA is a trash airline, and Heathrow is a trash airport, and BA adds insult to injury with their absurd redemption fees.

  4. Complete over reaction to absolutely nothing. Breakfast for lunch? Who cares? There are worse things to worry about. They’re still serving a hot meal. Stop complaining like big babies!

  5. Can someone explain to me the race to the bottom in both premium cabins (and at least in the US) devaluation of premium status?

    Are the airlines being squeezed by the markets? Because if so, fine, just like with Boeing, bloodsucking Wall Street, with complicit C-suites, will run a company into the ground.

    Is it truly necessary? Is there a way to revolt, protest, take business elsewhere? (Don’t answer that one).

    To say that it’s frustrating is an understatement. Traffic is frustrating. This borders on theft of service, but in reverse.

  6. Luckily I’m EU based, so … forget BA trash and, if you want Oneworld, take Qatar Airways, Finnair and even Iberia.

  7. The number of premium passengers in London who connect in Dubai or Doha on the vastly superior airlines based there instead of taking BA is already staggering, and I can totally see why.

    From London to Dubai there’s a staggering 11 (eleven) flights on Emirates, 81% of which are on the massive A380s, and from 3 airports. On British Airways? 3 (three) flights, only 33% of which are A380s, and all from 1 airport. From London to Doha, where BA and QR codeshare, there’s a single BA flight to QR’s 9 daily flights.

    You’d figure that by now British Airways had learned that penny wise = pound foolish, but, alas, no.

  8. I flew BA F recently from DFW to LHR and back to IAH recently. 82.5K Alaska points each way plus about $750/$950 in “taxes”.

    I really enjoyed it. I got Flagship First dining at DFW (which a previous post here rated as potentially worth spending points on) and the food in the CCR at LHR was surprisingly excellent. There are currently no doors on the suites in F on that route but otherwise the seat was good and the service was 10/10. Would recommend.

    A lot of the penny pinching in J on BA (such as charging for seat assignments) goes away when you book F and it’s not bad value. It’s certainly a much better experience than the zoo that is BA J and BA lounges. I bring back lots of goodies from my family in the UK so the extra 32 kg bag on it’s own is worth quite a bit to me.

  9. And the timings get even worse…on BA104 today in WT+ (Prem Econ) with 1205 departure time and menu is sausage, veal bacon (ethically challenging as well), mushroom, tomato and potatoes; Omelette, or Pancakes. I had breakfast 3 hours ago at a very leisurely 9am….most of flight will have done the same

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