Lufthansa’s Radical New First Class: Upgraded Caviar, Tailored Stemware, and Boarding Straight From Your Driveway

While many airlines walk away from true first class, some – like Air France, Cathay Pacific, and Singapore Airlines – lean into it. The same is true for Emirates. The market for spending far more than business class isn’t a large one, but it’s lucrative.

  • Customers trading down from flying private for long haul. This isn’t about ‘how much more than business class is it worth’ but how much of a value is commercial airline first class, if you can make it a reasonable substitute?

  • And while many businesses won’t pay for first class, for executives crucial to multi-billion dollar deals transporting their brain from one place to another is very lucrative and airfare a rounding error. They may not be the ones taking advantage of high end alcohol onboard (unless they’re French!) but eliminating all stress from the experience delivers them in their best condition to be effective.

That’s why there are still 8,000 first class seats flying every day.

Air France has a gorgeous new first class. Already they had a top 5 world product, and the new first class is also a top 5 world product – though it doesn’t clearly move them up that ladder. Their first class ground service in Paris is probably best, though, outmatching rival Lufthansa in Frankfurt.

Lufthansa, though, is testing new first class service ideas. Here’s one report from a Miami – Frankfurt flight,

New amuse-bouche with two different small servings
Caviar service with potato blinis instead of toast, served with a mother-of-pearl spoon
Option to have a smaller main course to try more of the different food offerings
New dessert concept inspired by “café gourmand,” with three smaller servings
New cutlery, plates, and glassware, including different wine glasses to accommodate various wine types
New blanket—seems to be a wool/cashmere blend

Lufthansa is also testing picking up passengers at home and driving them straight to the plane, skipping the terminal (even the first class terminal) completely.

It’s not clear how this will work in practice, especially with passport control. You’d need to a make a stop in the car, at least, at the First Class Terminal’s passport control in Frankfurt for immigration formalities and the same goes for security screening? And it will be also interesting to see how they time traffic to and from the airport. If they’re setting this up to take you straight to the aircraft, that’s cutting it very close with boarding and passengers might miss flights – but if they build in a buffer, it seems like passengers would still kill time in the lounge?

Nonetheless, at least they’re trying to think different with premium services and counter the fact that modern airports have become a huge time suck and inconvenience factor – especially considering that the very purpose of air travel is time efficiency.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. @ Gary — These new Lufthansa seats have to the dumbest thing EVER in commercial aviation (except maybe SONG and TED). The entire thing will end in failure, but of course they will keep the horrible seats for like 20 years before changing them. So sad to see this happen to Lufthansa.

  2. Don’t forget SWISS FC too. I had the pleasure of taking them out of ZRH. Dedicated security and passport control; terminal side and airside FC lounges with outstanding food and beverage options (including cook to order), car to midfield terminal with direct elevator access to FC, and excellent food and service onboard.

  3. You wouldn’t impress me by giving me caviar, but by giving me what I request. If that were caviar, great (def not me), but let me choose

  4. @Gene — You just had to go there, didn’tcha… takin’ swipes at SONG and TED… And, @Tim Dunn, they still exist in my memories. Bah!

  5. caviar or stemwear is unimpressive and unimportant, which they can discontinue anytime

  6. I’m jealous.
    But lie-flats are great and if I am asleep all those other perks are missed. FC prices are still a fraction of what a private jet costs, so as a shareholder I would be happy to have the CEO fly FC and forego the G650, particularly on the long haul flights.
    I am looking forward to Boom bringing back (I hope) supersonic travel (I got to fly it 4 or 5 times) where, as the article notes, time effiency is the reason for air travel.

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