Miami D60’s Chaos: A Glimpse into Airline Passenger Woes [Roundup]

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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Lufthansa had losses and I’m sure that some of the customers also had collateral losses. I would wish that the customers were also made whole.

  2. I’ve honestly always loved flying out of D60 because it’s so unique. That said, the VP of AA’s Miami hub really should be fired not having done any coordination with his gate team at AA or Envoy and sending pax out into a VERY well known massive rain event like that. That’s extremely poor leadership from the top at MIA.
    But he won’t because no one ever gets fired at AA for performance and why you somehow had the COO of the US’ consistently worst performing operational airline, AA, somehow rewarded by being made CEO. Go figure…

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