CrowdStrike’s CEO called Delta CEO Ed Bastian. He never heard back. Microsoft’s CEO says he emailed Bastian, and never got a response. Microsoft, like CrowdStrike, offered help with the airline’s meltdown, getting back online quickly. Delta IT said they were “all good.”
Microsoft offered to help Delta for free. Each day from July 19 to July 23, Microsoft employees said they could help, but Delta turned them away, according to the letter.
After the CrowdStrike-driven outage, other airlines got back online quickly. Delta did not, cancelling more flights in five days than they did in all of 2018 and 2019 combined and costing the airline $500 million. But, according to Microsoft, the key system that sank the carrier wasn’t Microsoft’s.
When Delta’s systems melted down, they lost track of crew. They were making announcements in terminals looking for pilots who could work. Their crew scheduling systems collapsed. It took days for those systems to catch up, running several instances in parallel (which caused its own problems, as those systems needed to sync). The meltdown was caused by crew scheduling system failures and that system was IBM, not Microsoft according to Satya Nadella and Microsoft’s lawyers.
It is rapidly becoming apparent that Delta likely refused Microsoft’s help because the IT system it was most having trouble restoring — its crew-tracking and scheduling system — was being serviced by other technology providers, such as IBM, because it runs on those providers’ systems, and not Microsoft Windows or Azure.
To be sure, without the CrowdStrike outage, there wouldn’t have been knock-on effects causing those system failures. But while much conventional wisdom has suggested ‘Delta is just more reliant on Microsoft than other airlines’ in fact their Microsoft systems weren’t the ultimate major problem, it seems. And Delta has been on an IT cost-cutting binge, including shedding IT employees and reducing budgets.
Microsoft’s lawyers say Delta’s narrative over the incident – continuing to blame CrowdStrike and Microsoft – is “incomplete, false, misleading, and damaging to Microsoft and its reputation.”
Our preliminary review suggests that Delta, unlike its competitors, apparently has not modernized its IT infrastructure, either for the benefit of its customers or for its pilots and flight attendants.
During the American Airlines employee question and answer session after their second quarter earnings call, CEO Robert Isom suggested that while their IT team acted quickly and got the carrier’s systems up and running after CrowdStrike, there was nothing that he personally could have done (so go back to sleep).
Delta’s CEO left the country and so did United CEO Scott Kirby. There’s been no suggestion that Isom did. However what a CEO should be doing in these circumstances isn’t nothing. The CEO can,
- authorize resources
- be on the phone with top vendors securing resources
- make decisions on how they handle customer service and recovery
- front the airline in the media
- show up at the airport and boost employee morale
American recovered more quickly than Delta so not doing these things wasn’t so bad as at Delta. Delta has done nothing but deflect blame. They won’t have a massive recovery from CrowdStrike, because it appears (1) damages are contractually capped, (2) they’d have to show gross negligence, and (3) at a minimum it should not be hard to show Delta’s own contributory negligence.
Ultimately there will be some recovery, no matter how small. They won’t want to reveal the details, but will grab a settlement to claim vindication because what they really want is the narrative that they weren’t to blame. Delta does everything right. Delta is premium – even when it isn’t.
Oh boy, Tim Dunn is steaming mad at you Gary. He will be here shortly!
Microsoft’s letter is an embarrassment but what can you expect from the bottom-of-the-barrel law firm they hired.
To provide some specific facts:
– The firm representing Microsoft ranks last place in “big law” (Vault 50)
– The partner on this case is a state school undergrad and non-T14 law school alum. These credentials imply low IQ.
– Opposing counsel, representing Delta, is a Yale Law graduate who became a Cravath partner (Cravath is ranked #1) and is now considered the single best litigator in the country.
Microsoft’s letter is couched in weak language. I look forward to Delta’s counsel completely wiping the floor with it.
@SFO/EWR
Oh, grow up. The legal world doesn’t work that way.
It’s all the same curriculum and “being a Yalie D-bag” counts for exactly nuthin.
Boies has had some nice wins over the decades and he’s had his ass handed to him a lot.
None of “these letters” have much relevance anyway, even if it proceeds to court action.
So, the idea of Delta’s counsel wiping the floor with some letters shows your complete ignorance of how legal cases even work.
Delta’s REAL problem is that, even if they can prevail in some theoretical action? Damages are capped at very low levels in contracts THEY drafted and signed. Delta, once again, screws the pooch and tries to blame everyone else for their incompetence.
Delta’s culture sure seems toxic. Arrogant and unwilling to accept responsibility for or admit their own failings. Bet that employees aren’t allowed to be honest with executives, either. Shoot the messenger.
@SFO/EWR
Wow, so now I know that you are a complete garbage human being with a complete sense of unearned arrogance, and can safely avoid reading all your posts in the future.
Every single point you make is a logical fallacy. Argument by authority mostly, and not a single word addressing the strength or weakness of each case. By not being able to even make the simplest logical argument, you have exposed yourself as someone with a low IQ…and I didn’t even need to know where you went to school!
If you’re actually a lawyer (and given how atrocious your logical reasoning skills are, I seriously doubt it), then you’re obviously terrible at your job. Now go get your betters some coffee.
To reiterate, the real problem in every, single one of these Delta meltdowns?
Their own arrogance and belief in their own BS about being “better and PREMIUM”.
Because on a thunderstorm afternoon in Atlanta or a blizzard weekend in Detroit– they are just a disorganized mess, only able to take care of a few Diamonds even as they throw a half million people to the stranding wolves. There’s probably STILL some straggler Basic Economy victims sleeping on the floor at ATL.
@SFO/EWR
You may be correct in that Microsoft’s legal counsel lacks talent but Microsoft is right. Delta is wrong. Delta mismanaged the whole situation. Even United and American got through the mess in one piece, but not Delta.
Delta should have bought the Pan Am name or kept the Northwest Airlines name. Delta had the right to use the Pan Am name for a short time, like a year. It acquired Northwest. It would have been great if the Northwest Airlines name survived and the Delta name used as Northwest Airlink: Delta. Just another bad decision.
Looking forward to Delta opening itself up to discovery and why it went radio silent on the press, suppliers and its own customers for days.
Ed’s going to have a difficult time explaining why AA and United were both back in business 24 hours later while Delta repeatedly fumbled the ball out of its own end zone on a daily basis.
Now we know why…
What’s next? Delta filing lawsuit against IBM?
@Carl
Bingo. Yeah, corporate cultures that thrive on their own superiority and self-importance? The ones that continual feed the employees a diet of “We’re so much better run than our competitors!”??
They are the ones most likely to fall apart under duress.
Service businesses aren’t about how it’s going when things are on track…. they make their reputations on how they function when it all turns to ca-ca. And, don’t forget, Delta always turns to mush in IROPS. Always have.
@Captain Freedom
Oh, yeah. That’s what people forget in the bluster of “OH, I’m going to sue you back to the Stone Age”…. once a Plaintiff files? They open themselves up to all sorts of scrutiny and awkward questions under Discovery. It’s ALL fair game. Every bit of it.
If it goes forward? There’ll be a few million pages of emails, texts, crew rosters and contingency communications showing how and why Delta turns to shyte under the least IROPS conditions.
They’ll argue for “sealing” it all, but if they get the wrong judge? The one who’s been repeatedly stranded in ATL? He/She might just make the whole lot public– as a matter of the public good, given how much public money DL’s taken over the years.
None of this ends well for “the Premium Brand”
Delta lied??? It must be a day ending in the letter Y.
SFO/EWR with the ridiculous elitist attacks on MSFT’s lawyers.
Many very bright people go to state colleges/universities and even rather unimpressive law schools that aren’t the best ones because they came from families without the kind of wealth to pay for tuition, other school fees, room and board and transport costs to far off schools that my family could afford. That or they had family responsibilities to take care of at home and couldn’t go off on expensive educational adventures like wealthier families could.
Personally, I am looking forward to supporting Walz as Vice President over the fake hillbilly propped up by the drug-damaged Elon Musk and ”I am dungeon master” Peter Thiel.
“What’s next? Delta filing lawsuit against IBM?“
If Delta’s insurance company thinks it can help with going after IBM — and IBM’s insurer — then it wouldn’t surprise me. Delta wants to get money out of any and of all of us flying customers. So DL doing so with its other service suppliers shouldn’t be a surprise either when the time comes.
If you got hit with a $500 million failure, who wouldn’t try to stick it on someone else and get someone else to pay for it? Delta in this case can afford to pay for it, but they have a long running history of blaming others for their problems and wanting to be bailed out. This is just another form of that.
NONE of this matters unless you have the contracts, are representing one of the parties and are in front of the mediator. 1st step in most contracts I’ve seen.
Wait and see.
I’ve seen numerous Wall Street talking heads saying this would blow up on Delta. Discovery will reveal all sorts of Premium entertainment. I suspect they will drop.this before trial.
Somehow Delta will re-direct blame to Airport Sandwich Vendors. Seems that is the only one who they have yet to point the finger at. Maybe spending money on IT infrastructure and customer service could have yielded better results?
Delta once again shows its arrogance and inability to ever take even a smidge of responsibility. Keep focusing on SXSW and Coachella since you think you are a lifestyle brand. Delta is nothing more than UPS for people.
Plus, Microsoft has tons of cash and will NOT want to set the precedent that when there’s a problem, customers can refuse Microsoft’s help but then sue Microsoft for whatever screw ups they make on their own.
@GUWonder
Wait, you think there’s a re-insurer dumb enough to backstop Delta’s incompetence?
This is ALL Delta, Wonderboy. There’s no “insurer” listed on the filings as Plaintiff or even related party. None.
This is strictly a commercial dispute amongst parties in a commercial relationship– and DL signed off on a cap on damages. So, in essence, this is Bastian whipping out Lil’ Eddy and urinating into a stiff, stiff headwind.
But, man, is it going to be fun reading the Discovery documents on how incompetent Delta is when systems go down. Make that popcorn!
Given DL’s failure to actually fly passengers from point A to point B, (and it’s ensuing behavior of blaming others for its failure), I chose to fly AA this week. Then AA decided that, due to inclement weather, it would cancel my flight, put me on standby, delay the standby twice before cancelling, and having no flight available for half a week.
The glory of subsidized capitalism: choosing between an airline that fails to get a passenger from point A to point B, and then childishly points the finger of blame elsewhere, and an airline that given inclement weather, is totally incompetent in getting a passenger from point A to point B, despite plenty of aircraft and interline agreements available.
Whatever happened to the disrupter airline entrants that were supposed to return us desperate passengers to the Golden Age of Travel?
first, with lawsuits on the horizon, EVERYONE tries to argue their point in the press. Just because any party says anything does not mean it is relevant
The only relevant part of the likely DL lawsuit against CRWD and MSFT is this paragraph:
“As you know, Windows is an open platform that supports a vibrant ecosystem of programs, including built-in and first-party solutions and additional options by third-party developers, such as CrowdStrike. To ensure that Microsoft’s customers have options for the best possible protection from malicious attacks, Windows enables trusted third-party developers to develop kernel drivers, in addition to user mode drivers. Security programs are able to use kernel mode drivers to protect the Windows system in the startup process. Third-party programs that utilize kernel drivers must balance security against resilience, and Microsoft provides feedback and best practices to third-party security program developers through Microsoft’s Virus Initiative.”
Delta’s lawsuit is not about MSFT or CRWD’s offers to help or the state of DL’s IT systems but the fact that CRWD screwed up which even MSFT acknowledges and the fact that MSFT DID NOT DO its job of protecting its operating system.
Even though MSFT says “CrowdStrike has acknowledged responsibility for the content update that caused the July 19 incident” the reason for the lawsuit is because that IS NOT THE CASE.
CRWD has NOT taken responsibility for its failures. It is very likely that DL is backing CRWD into a corner by putting pressure on MSFT which has its vulnerabilities but ultimately trusted CRWD which should not have happened.
It doesn’t matter one iota what other systems had to be brought back online and how long it took if the failure of it all – which worked just fine minutes before CRWD released its flawed code.
Different airlines use different IT systems and MSFT’s letter contains all of the providers DL uses – but if the servers all run on MSFT and had CRWD, then that is the vulnerability. .
It is easy to establish if DL spent money on IT or not. MSFT loses its credibility when it says that DL has not invested in IT when DL clearly says they have spent billions.
And let’s not forget that UA still had very disrupted operations for 2 days, only 2 days less than DL. AA was reestablished far faster than UA.
And let’s still not forget that this is all going to cost Delta far less than AA and UA will spend to settle with their FAs.
And DL has STILL not cancelled more flights than AA and UA year to date even though DL operates a larger mainline operation than any other airline except WN.
This story is generating lots of media attention.
Courts will figure out what has merits.
And DL’s CEO left ATL AFTER the operation was stabilized just as Scott Kirby did THIS TIME.
But don’t forget that Scott Kirby left NJ WHILE UA’s operation was melting down last year which took far longer to re-stabilize than DL took for this incident.
Never count on Gary to tell the facts.
Lies coming from a USA airline. Tell me it isn’t so.
If you like being lied to in premium fashion, please fly Delta.
Has Tim D stopped commenting?
@Tim Dunn
Welcome, my friend. Welcome.
Here once again to sing DAL’s praises, despite copious evidence that they are the world’s most badly run air carrier in IROPS. An airline that claims to be premium, but will strand 300,000 people in Atlanta for a week… just because DL is “too good, too premium” to enter and honor interline agreements. An airline that has done zero to improve the housing and lodging stock around their hubs for all the inevitable “bad weather weeks” that only an airline with such badly placed hubs can deliver. An airline that suckered Warren Buffett in, not once but twice, with all the premium-we-will=be-profitable forever nonsense.
Really, an airline that only reveals how Spirit-like it really is when they lose power, lose PC services or lose the weather bet.
I’m with Warren on this one– “Never again you lying dog faced pony soldiers”.
I look forward to discovery on this one– so the world can see the shambles that are Delta’s backend.
I adore Tim’s Whataboutisms!
In a post clearly about assignations and blame between DAL, CrowdSpite and Microsquish… he will pepper his lengthy posts with supposedly-enlightened posts about much “better” DL was performing with 400,000 people sleeping on airport floors, as opposed to those losers at AA and UAL who were keeping schedules, flying passengers and hitting their marks.
Which is absurd until you realize on Planet Delta they really don’t Give A Flip about flying passengers– if DAL could generate the credit card revenue (all they care about) from People Paying Too Much for a Lame “Premium” AMEX without flying planes? They’d shut down the Pressurized Aluminum Tube side of the house immediately. Because nobody hates the flying public more than the adzhats of Delta.
Tim,
Delta may have spent billions on IT, but doesn’t mean they spent it in the right areas, or properly managed the spend in the right area. A crew scheduling system which loses track of crew because of too much happening is not a good system. That’s all on Delta. Next time, it could be a two day winter storm in Atlanta, and it’s going to break just as badly. Microsoft had little choice on making an open kernel interface, the EU forced them to do so. Crew scheduling is hard, with lots of constraints on rest time, duty hours and hours flown in a month. Pilots have different constraints than flight attendants. Southwest suffered from similar failures, so Delta should have been thinking about whether they could recover from a similar issue. Maybe they did, and hadn’t implemented a fix yet, or maybe they didn’t think they were vulnerable. CS in it’s consumer contracts limits damages to the amount paid for the product, I doubt their commercial contracts are more generous.
Whatever money changes hands, I doubt it will make the materiality limit to be seen in any of these companies 10K. It will be interesting to see if Delta adds any new risks to their disclosures. We will never know who paid what, and how much.
@SFO/EWR, I think you might have been watching too many Netflix shows about lawyers? You are not alone.
If you believe as I do, this will never get to a lawsuit and be settled in some fashion- likely in ‘valuable’ services from Microsoft and Crowdstrike where the variable cost is negligible but the perceived value is real.
Also, IT contracts are typically structured in such a way that the provider is not responsible for Force Majeure (acts of God or things they can’t control) and even if it was on purpose through negligence, the maximum damages are the last 12 months of fees paid.
Ship happens. Both parties will right the ship- it’s game theory 101, IMO.
Is Ed ever honest about Delta? He claims they’re a premium airline yet serve dinner in a box for first class from Lihue, internet doesn’t work transpacific and claims to offer pre-order unless you’re on one of their hundred a321 neo’s. Alaska offers a 3 course meal, internet gate to gate and preorder along with more leg room.
Hey Tim, your data point on Delta having a lower cancellation rate than peers is old. The gig is long up. Delaying flights over 12 hours to keep a stay alive is a huge disservice to customers. If my flight isn’t going to operate, cut me free to make other arrangements. Delta lead the list of extended delays. You have simply highlighted their arrogance in the quest to appear “leading”.
@Gull Air ACk
This is so accurate. That whole “we never cancel flights” was so misleading. As IF it’s better to be dying the Death of a Thousand Cuts sitting waiting for an 8 or 10 or 12 hour delayed flight.
Cut me loose. Let me re-book. Let me go over to United and get where I”m going.
Pretending a 12 hour delay isn’t damaging? Is just Airline Kabuki nonsense.
I once saw an 18 hour delayed DL mainland flight sitting in HNL. Like THOSE passengers wouldn’t like to be back in their own beds on the mainland by then.
Gull,
you do realize that the DOT also publishes DELAY statistics per flight and Delta ALSO has the lowest average delay per flight in the industry.
Delta simply doesn’t delay flights for hours on end and keep the passengers waiting at the gate.
And AA now has more extended overnight delayed flights than DL and they both do it to reduce the number of cancelled flights.
AA just overschedules its hubs esp. CLT and has no choice but to massively cancel when IROPS set in.
As much as everyone wants to throw shade at DL for its once every five year IT meltdown, AA’s operation melts down on a daily basis because of weather which happens day in and day out
AA has cancelled twice the number of flights today that DL cxld and UA was not far behind AA. And both operate smaller mainline operations than DL does.
As hard as it is for some to grasp, DL can cancel 5000 flights in a week and still end up with fewer cancellations than AA and UA do in a year – because DL really does run a far superior operation for thousands of days that their IT is not an issue.
and to the moron that can’t grasp that Viasat just turned their satellite that covers the US-Hawaii, you truly have no business commenting. No other viasat customer had any different coverage
@BigTee
Yeah, those pesky hurricanes can screw up your flights, for days!
@Tim Dunn,
I was curious where you had been. Maybe hiding until you could try and com up with some sort of nonsense. Honestly, I wonder if you are Ed Bastian’s dark shoulder angel or something.
You can ballyhoo and blather all you want, trying to type out paragraphs that will have ZERO value when push comes to shove.
Delta is responsible for their IT systems and IT operations, and managing their IT supply chain. Part of that would include testing for updates before pushing to production. Bugs getting pushed to production from 3rd party suppliers is a well documented risk with common techniques to mitigate that risk. Another way to mitigate such risk for such large organizations is to diversify the 3rd party vendors, so you DON’T have everything hit at once. You may be ignorant of it, but I am quite sure Delta’s CISO and CIO are not. I doubt they have missed some of the more damaging events such as with Solar Winds that even had an impact on National Security, even if you missed it.
Delta is also responsible for having an adequate Business Continuity Plan should outages occur on critical systems. I other words, how do we continue to fly our planes with crew, ground ops, resourcing, and passengers from point A to point in a timely fashion, if we lose our crew scheduling system like SouthWest did. Then you develop adequate DR plans. Given the criticality of that application, it might have been a good investment to have a redundant system, with that alternate 3rd party vendor.
But of course, that costs money. And leadership might have decided, like SouthWest, that they didn’t want to invest the multi-millions in an up to date modern architecture software application. They wanted to invest in another useless shop, or another specialized Delta One lounge and brand shop to try and sell status that brings no benefit. Lord knows they aren’t spending it on the hard product or the quality of the soft product in many of their planes. Maybe the CISO was screaming for a better direction, and the COO and CEO said ‘Nope, not this year.”
That’s all on Delta. All. Of. It. Delta Leadership.
I really like Delta, but their entire messaging and attitude in this says they aren’t in learning mode yet.
If Delta doesn’t invest in its back office, where else is it cutting corners?
@Tim Dunn
“Delta simply doesn’t delay flights for hours on end and keep the passengers waiting at the gate.”
Yes they do. Just like they did to me multiple times in 2021, 2022, 2023, and now, 2024. ( Though until this latest debacle,2024 had gone well. )
Many years ago, I was in my early 20s working in IT. We were working on a system upgrade project that required us to work through the weekend. It was a crew of relatively junior employees with a couple of managers in the mix. In walks our CIO with a cart full of food & drink and an offer to go get whatever anyone wanted. He didn’t disturb us – just thanked us and stayed in the background. Left a big impression. I did exactly the same thing time and again when I was in charge and it built a lot of loyalty and team spirit.
Ed Bastian should have been at ATL working with the crew on the weekend. He should swept the floors and answered questions. He should have handed out food. This is what servant leaders who lead from the front do.
PM1
you have no idea what Ed or anyone else was doing during the weekend this all played out. If someone was doing something quietly, then the media wasn’t there to cover it.
Caes,
I haven’t stopped posting but I do post different amounts on different days.
As for your flights, if you manage to consistently have massively delayed flights, you have very bad luck or you fly so much that you push the statistics to their limit.
DL consistently runs the best operation among US airlines and while this event took a chink out of their armor, they will still likely end up at the top of the heap among the big 3.
WN’s operation is actually the most improved so far compared to last year.
And we all know the theory of what DL SHOULD HAVE DONE.
Not a single person here knows why DL’s systems took so long to restart.
Again, there are multiple users including of large systems that were impacted by CrowdStrike. Arguing that users shouldn’t trust updates from one of Microsoft’s most trusted vendors is absurd.
And DL did have backup systems. Why they failed is not because of a lack of money spent or because they didn’t have diversified systems.
When you find out the REAL and EXACT reason why DL’s restart was so difficult let us know but I have yet to see a single person cite anything that is relevant to this case including from MSFT’s or CRWD’s claims that they weren’t responsible but DL was.
@SFO/EWR: Really? I’m one of those “state-school undergrad, not T14 law school” lawyers. Had an excellent career at FTC, in house at a Fortune 50 corporation as senior Antitrust/Marketing counsel until I retired (the first time), and as Of Counsel for a “Big Law” firm until I retired (the second time). Rated as one of the 40 top in house competition lawyers globally by Global Competition Review a few years (decades? Has it been that long?) ago.
Many T14 grads can’t find the courthouse without looking for the pigeons. Many more never make partner at a Big Law firm and move on. The pyramid is very steep. BTW, where do you practice, and what do you do?
And, @Tim Dunn: So DL doesn’t leave people at the gate for long periods? Really? Try Sunday, when DL 999 was scheduled for 1705 departure from LGA, left at 2105, arrived DTW at 2350, and was still going to board pax for the continuation to MCO as DL 1492. That flight was scheduled to depart DTW at 2020, but did not go out until 0115 the next morning, arriving 0345 into MCO.
DL kept the posting for DL 999 to leave at 1723 until 1800 when it started updating the delays. It knew full well by 1700 that LGA was full ground stop, and 999 was not clear for wheels up from DTW until 1900.
An operational FAIL for DL.
SFO/EWR has to be trolling. Vault rankings are a popularity poll of how prestigious working at particular firms is perceived, they aren’t actually indicative of their results or work. Dechert is a big boy player in product liability cases, which this is, they’ve been keeping big pharma’s hands clean for years.
Nobody does arrogant like Delta. Bastion should have been fired the second he deserted customers and employees to go vacation in France for the Olympics. The fact that he was not fired blatantly displays the culture of arrogance and never – ever – accepting responsibility for mistakes.
I guess Delta is pretty screwed
@Tim
‘And DL did have backup systems. Why they failed is not because of a lack of money spent or because they didn’t have diversified systems.’
Then why exactly did they fail? And why didn’t delta have proper backup processes?
BTW, congratulations Tim. It looks like your mother has restored internet access to her basement
Are they premium kneepads?
jon,
unlike you and others, I am willing to wait for facts.
The only reason why I have participated in this or any other discussion is to counter the lies that others have posted.
Delta has invested billions in IT which means it is impossible to accurately argue that DL has not invested in IT.
DL uses Amazon AWS for its cloud computing service and not Microsoft’s which is probably why MSFT wants to argue that DL hasn’t invested in the “right” technology.
DL did get its systems back online from the CrowdStrike failure fairly quickly but the sheer volume of updates the systems had to process brought the systems down.
Again, DL operates a larger mainline system than AA or UA and Endeavor also uses DL’s crew tracking system so DL simply had a much larger job of getting its systems restarted.
Feel free to post the gap when I didn’t post. There wasn’t more than a day or two that I didn’t post because of travel.
You do have to admit that I “own” aviation internet when people track the frequency of my posts.
“You do have to admit that I “own” aviation internet when people track the frequency of my posts.”
Wow.
@Jm
If you go looking? The reality is that ol’ Tim Dunn is practically a meme by now– an unhinged Delta fanatic that will try to insert some irrelevant DL metric into virtually every aviation discussion.
The phrase isn’t “own”, however. More like “represent a brown stain upon”.
He thinks he’s famous “in a good way”, but the reality is that most observers think he’s hilariously misdirected. Or, flat out deranged.
Diarrhea Delta is a disgrace. Blaming everybody else for their ineptitude. I have Diamond “status” and wish I didn’t. Forced to fly this shit airline because of their monopoly in my hometown of Atlanta. Appropriate, I guess, since Delta will forever be known as the “Diarrhea up and down the aisle” airline and Atlanta is a fetid cesspool.
Delta should just concede. Everybody knows their IT systems are antiquated, just like their haggard, surly Flight Attendants.
Accept the blame Delta. What’s that? You can’t? Because Ed Bastard, your CEO, is a narcissist. Now we understand.
@Tom Dually
Well aware of the incessant posting —just didn’t realize how far they’d gone down the rabbit hole.