A reader sent me photos from the room they checked into at the Williamsburg Lodge, part of Marriott’s Autograph Collection at Colonial Williamsburg. His room was selling for over $400 a night.
The property has literally one job, providing a clean hotel room to sleep and shower. This is clearly not something that popped up between room servicings. And aren’t the rooms inspected? Too many hotels see this and do not care.
The guest insisted on speaking to a manager, who was highly confrontational and denied there was any mold in the room – until being shown the photos. At that point, they were offered points and moved to the better property across the street with common ownership.
Marriott in a rush to keep getting bigger has essentially no more standards as long as they get their $$$$ cut
Let the buyer beware folks
Many properties were not well maintained during Covid, some rooms going weeks between cleanings.
With the housekeeping and maintenance staff reduced during that time, and in many cases still not back to where it was (in some hotels, trash cans by the elevator have replaced room cleaning during a stay).
In some hotels, there was no deep cleaning of rooms during the hotel’s ramp back up after Covid.
It is unfortunate but a grocery store stop for cleaners is now routine for me, so that I know that I have a relatively clean room. I have well over 4,000 hotel nights lifetime, and pre-Covid, issues got handled, but hotels got hit so hard, and great habits were broken, and the super chains have still not gotten back to inspections and training that was common pre-Covid.
Asking for a manager – the mark of a Karen!
From comments I see on the Marriott FB pages, this seems to be the Marriott standard.
Before the merger. Sheraton and Marriott were both great chains with standards.
Since then and with the departure of Mr. Marriott, they have totally lost the product focus.
There are still great hotels, but most are not in the US.
What do you expect from a 400 year old hotel..
@Retired Gambler… Why would you say that? If your room wasn’t up to standards would you just ignore it and say “oh well”?
That’s bad even for Marriott.
Time ti fix them planes before they start falling apart
To Retired Gambler: And what would you have done had this happened to you?
Marriott is not the company they once were.