A Marriott Knoxville guest reports getting to their room and discovering that the bed was “soaking wet with cleaning products…there was poop everywhere on the mattress.” But that wasn’t all.
There was also poop on the floor between the beds that I guess the cleaning people missed. Not only extremely ridiculous to give this room to another customer but also unsanitary.
Marriott Knoxville Downtown: Poop in bed
byu/Dapper_Donut_ inmarriott
“Amber Heard enters the chat?” Seriously it’s not clear what happened here. Maybe it was from changing a baby. Maybe there was a dog in the room. Either way, even aside from the significant cleaning products used here it’s impossible for proper housekeeping to miss this when changing sheets and cleaning the room. And the room was presumably inspected after it was cleaned, so this was deemed acceptable to give to a guest.
What blows me away most about this incident is that another guest says they experienced the same thing at this hotel!
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byu/Dapper_Donut_ from discussion
inmarriott
Surely this is a mattress that should have been changed, and certainly the room shouldn’t have been given to a guest this way.
I’ve written about deceptive and cheap practices by another Rockbridge-owned Marriott hotel in the past. And, unsurprisingly (to me at least), this one appears to be managed by Aimbridge. My mental model is that Aimbridge is whom you hire when you want to milk a property with limited investment.
I’ve reached out to Aimbridge for comment on Thursday and will update if they respond.
Bonvoy’d again… seriously though, their recent point devaluations upset me even more than shit soaked beds, because if this happened, I’d get another room or just leave and go to Hyatt, Hilton, even IHG, or just home.
No baby could truly get sh/t everywhere in such a drenching fashion. Some folks met up and got weird. It’s a poop bed in Trumps America. Be free.
Marriott really wants to be the “Hertz” of the hotel industry.
Another day, another horror story.
Language please. The correct term is “fecal-stained.”
@Denver Refugee
Are we certain that it was of human origin? ‘Scat’ may be more appropriate.
When our culture tosses around terms like “fur baby,” define “human.”
Just a note about inspections. Mattresses and even sheets are not all inspected. If the inspector has to strip down the bed to do their inspection, then there is no point to having the cleaner make the bed. They might be spot checked, but won’t inspect every single bed. This is all on the cleaner. IF the guest is telling the truth
@Denver Refugee
You’re not one of those ‘euthanize the dogs so I can get my upgrade’ folks, are ya?
(See, now this is the banter I enjoy)
The worse they treat you, the more you’ll give them money,
I’m more the “Animals do not belong on airline flights, nor do children under 17 years of age, for the same reasons” type.
We stayed at Fairfield inn & suites in Shawnee mission Kansas in April 2024 in the mattress was soaked with urine and covered with a waterproof pad. The management moved us to a different room and gave us our Marriott Bonvoy points back but not much of an apology. I asked for a manager to call me and never heard back.
Ants on my floor, Bathroom..
Sheets smelled
Old fries on floor
Toilet stains all around floor
Brown stains on toilet floor, shower
Very Disappointed
MSP Stay!!
@Denver Refugee
I doubt anyone prefers sitting next to someone with a dog, screaming baby, or a disability, but sometimes you’re stuck in the middle seat between a new mom and grandma with her poodle—I’m not going to voluntarily deplane myself over it.
Then, there’s the folks who ‘let ‘em rip’ the whole flight. Unless that’s a known medical issue which they ‘take something for and are trying their best,’ that situation is a ‘choice’—five bean burritos before the flight, like, really?!
@Neeta: Regarding Marriott properties in MSP, you wrote,
“Ants on my floor,
Bathroom..
Sheets smelled
Old fries on floor
Toilet stains all around floor
Brown stains on toilet floor, shower
Very Disappointed
MSP Stay!!”
I agree. As a Marroitt elite benefit, I expect Titanium Elite or Ambassador Elite guests should never find old fries on the floor but should receive FRESH fries on the floor.