‘No Extra Fee For That’ American Airlines Passenger Sits Down, Discovers Someone Else’s Vomit [Roundup]

News and notes from around the interweb:

  • American Airlines: Clean. Your. Planes. (And passengers, if you do this to the seat, how do you live with yourself just leaving it there?)

  • They used to ask, ‘were you born in a barn?’

  • Someone make it stop. This is such a bad customer experience – ruins the rest of the investment in the product.

  • Airlines promise a hotel when you’re stranded overnight for reasons within their control (mechanical, crew). They make no promises about the quality of that hotel.

  • Can AI replace air traffic controllers and reduce accidents? And some of you think that remote towers are a wild, off the reservation idea. What’s nuts is that we’ll still be using paper flight strips in the 2030s.

  • Delta really isn’t that different from American, after all.

    Given AA sugar on Delta Flight
    byu/Leading_Dream3385 indelta

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. This ’round-up’ is like the greatest hits of VFTW (we got a ‘Clean. Your. Planes.,’ feet-up at the bulkhead, gate-check open-bins, and more AI commentary.) All that is missing is a ‘fist fight,’ anything racial and involving the Middle East, and ‘dogs on a plane.’ Then, it’d be a 10/10.

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