“No Tray Table in First?”: American Airlines Passenger Pays For First Class, Gets Seat With Nowhere To Eat [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Happened to me on a PHX/MIA flight over winter. I had to balance the tray in my lap. Not ideal but it was doable. The big thing is that FA be mindful to collect your tray as soon as you’re done.

  2. Oy, AA’s race to the bottom continues. Did you see their response on Twitter/X? Oh, sorry, we’ll report this to maintenance.

    NOT looking forward to UA’s new policy. It was bad enough for the Water, OJ, or Champagne (Prosecco) as 90% of my experience is that it’s water OR OJ only. Now it’ll be only water.

  3. there’s a report of this kind almost every day … the AA Board of Directors has to be aware of problems with seats, that it’s driving away customers. That there’s a great silence … suggests there’s reasons for ‘no comment’ .. we can’t afford to fix them; there’s no need to fix them, the buyer can tackle it; we’ll blame it on the Union … whatever, it’s deliberate and intentional.

  4. Yup, sometimes things break. It happens. Was on the A321T, First, broken seat, but the kind and talented flight attendant was able to manually lower and raise the lie-flat for that redeye. It’s often how you react to these things that shows your character more than anything. If you ‘freak out,’ you’re often doing yourself a disservice. Better to calmly request assistance, and hope for the best. Usually, you and they can make it work. No need to cancel your flight, or delay everyone else over a tray table. Though, airlines and their maintenance teams, should fix stuff like this. Also, as Gary loves to say, please ‘clean. your. planes.’ and also properly hire and train and pay your teams well. Let’s all hold each other up to a higher and better standard, not punch each other on the way down.

  5. Why would they care when the US travel industry is an oligopoly that has the government (past and present) looking out for them?

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