Two years after gutting its small business program, American Airlines rolled out a double miles anniversary offer. But instead of rewarding members, the promo code sent customers into a broken registration process that ended in error messages.
Russia’s rocket firings inside U.S.-controlled Pacific airspace forced transpacific flights, including FedEx and UPS cargo jets, to detour hundreds of miles off course.
United CEO Scott Kirby insists only Delta and United can be “premium” airlines, dismissing American’s strategy. But United and Delta aren’t as elite as claimed—and American Airlines has a clear path to leapfrog them both.
American Airlines is finally serving Bollinger champagne in its lounges and on select flights. But while the bubbles impress, first class passengers are still stuck with $8 wines that undermine the upgrade.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A 239-mile Arctic hop in coach costs nearly $4,000 roundtrip—which can be more than a lie-flat seat from New York to London. Here’s why.
I’m earning valuable points that are increasingly flexible, and getting great perks, so I’m a big fan of what Capital One has been doing for the past roughly seven years in building out these products.
A $5 boarding pass fee sparked a standoff at the check-in counter. Bodycam footage shows the moment a passenger’s refusal ended with police taking him to jail.
After a harrowing 622-mile flight clinging to a jet’s landing gear, the boy was discovered alive in Delhi—only to be forced onto a return flight to Afghanistan the very same day.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
