IHG has its Holiday Inn breakfast manual for managers on the web. It sometimes amazes me what hotel chains leave open and ungated. And there were some fascinating insights in it about guest preferences and also how to get guests to spend more in the morning. 30% – 50% of Holiday Inn guests eat breakfast on property, and they serve approximately 27 million breakfasts per year.
On busy travel days flying can be profitable. Your seat has value, and you can sell it. One Delta passenger found themselves on an overbooked flight, and took $2,000 as compensation to take a later flight. That later flight wound up overbooked, too, and they took $3,000 to volunteer for a bump from that one. That’s $5,000 in a day.
A United Airlines passenger thought he was having a horrible travel day. He didn’t know how good he had it – because he was flying United.
The man was connecting. His first flight was delayed for maintenance, but he made it through the airport while his next flight was still boarding.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Delta Air Lines flight 136 from Detroit to Amsterdam diverted to New York on Tuesday night after a couple dozen people became ill from the “spoiled food” on board. This was airplane food!
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Denver’s airport has been a disaster for the past 30 years – since the time leading up to its opening. Case studies in failure have been written about its baggage handling system. But now it’s the systems handling people that are a problem.
GHA Discovery is selling their rewards currency at a discount through August 31. The size of your discount depends on whether and what status you have in the program.
Elliott Capital took nearly a $2 billion stake in Southwest Airlines. They are seeking to replace top management and turn the airline into something closer to major competitors like American and JetBlue by charging for bags and creating basic economy fares.
To fend off Elliott Capital from gaining a controlling stake in the carrier, the airline has adopted a ‘shareholder rights plan’ – also known as a ‘poison pill’.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
