American Airlines will unveil a new champagne next week while also preparing long-overdue improvements to its notoriously bad coffee, part of its push to win back premium flyers.
Government 9/11 ceremonies trapped passengers at customs and immigration inside the San Francisco airport today, and forced an American Airlines flight to divert away from National airport.
After abandoning their core business model and customers, Southwest’s CEO is weighing first class cabins, airport lounges, and Europe flights in a scramble to redefine the airline.
Two decades later, I still carry the memories of 9/11—and the hidden aviation stories that most people have never heard.
A woman took video of her boyfriend playing Nintendo Switch golf for nine hours of a British Airways business class flight.
British Airways has introduced a sweeping new rulebook for flight attendants—banning coffee, soda, and even selfies in uniform, with water only allowed if it’s “discrete.”
A viral video claims “every worker is Indian” at London Heathrow Airport—here’s why it can seem like no British staff are there, and what’s really behind it.
When I got the card there wasn’t a bonus, but I did receive their summer spending promotion with over 50,000 points for spend on the card over three months and I’m about to complete that.
Right now, though, there’s another 50,000 point bonus offer – open to both new and existing cardmembers.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Airports from San Francisco to Amsterdam are cutting background noise—but in Denver, Southwest has not joined, leaving travelers stuck with constant announcements.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
