Gulf air was de-emphasizing its Abu Dhabi hub an the ruling family there decided to start its own airline. They hired James Hogan to run it. Hogan had been the CEO of Gulf Air. So his airline strategy secured himself a new job.
He built a major Gulf player, but also a loss-maker — while the airline certainly invested in passenger experience, its the carrier’s investments in airlines around the world that drove red ink and ultimately led to his departure.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Southwest airlines is apologizing to the passenger pulled of a plane by police after objecting to an emotional support animal onboard and it may be the second worst apology I’ve ever seen.
Southwest says, “Our Flight Crew made repeated attempts to explain the situation to the Customer, however, she refused to deplane and law enforcement became involved.”
Singapore Airlines is now a partner with Alaska Airlines and there are some real redemption opportunities with the partnership.
I’ve written about my five favorite ways to get to Hawaii. Others liked Virgin America awards or British Airways coach awards from the West Coast at 12,500 points each way.
Doctor of Credit thinks that Bank of America has a new ‘3/12 rule’. That’s a maximum of 3 new Bank of America cards every rolling 12 month period.
A Southwest Airlines passenger Tuesday evening complained to crew upon boarding her Baltimore – Los Angeles flight about an emotional support animal another passenger had on the aircraft. She claimed a severe allergy.
Southwest kicked her off the flight but she refused to leave the aircraft. Southwest escalated a customer service problem into a law enforcement problem. Law enforcement proceeded to grab the woman, yank her and push her off the flight!
From the looks of things the 737 collided with a Falcon business jet — or the Millenium Falcon — not a bird.
Riders and drivers have rated each other on Uber for a long time. In the beginning customers didn’t see their rating. Now it’s in the app.
Riders have been able to leave comments about drivers for a long time. Now drivers can leave comments about riders, too.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Last week I received a call from a woman who identified herself as with American’s ‘executive liaison office’ asking about how I feel about American and AAdvantage as one of their most valued customers.
She agreed with my concerns and promised changes to the program soon.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
