View from the Wing

Delta Was Such a Disaster Last Week They Stranded a Dead Body in the Cargo Hold for 2 Days

by Gary Leff on April 10, 2017

Apr 10 2017

Delta cancelled several thousand flights between Wednesday and Sunday. They cancelled flights at a rate 3 to 7 times as high as other airlines across those days, and fewer than a third of their flights operated on time Thursday and Friday.

Atlanta got a storm to start things off, and even flights out of other hubs were affected because of aircraft cycling through Atlanta. New York and Detroit saw a storm on Thursday. But the airline didn’t come close to recovering on Friday or even through the weekend.

OMG No Words: Here’s the United Passenger After Being Dragged By Police

by Gary Leff on April 10, 2017

Apr 10 2017

By now we all know the story of the doctor dragged off a United Express flight by police after he wouldn’t give up his seat when the airline asked.

I hadn’t seen this video of what the man looked like when he returned to the plane. He mumbles, ” “just kill me, just kill me.”

CEO Oscar Munoz Is Making United’s Problem With the Doctor Dragged Off a Flight Even Worse

by Gary Leff on April 10, 2017

Apr 10 2017

When a crisis event happens, don’t run from it run towards it so critics have nowhere to go.

Munoz shouldn’t say the customer was inconvenienced, he should say it was a terrible, horrible experience. He shouldn’t say it’s upsetting, he’s angry and he’s going to get to the bottom of it. Be active. Show actual concern, don’t be mealy mouthed.

Beating Up a Doctor on a United Flight Was Terrible… Was It Unavoidable?

by Gary Leff on April 10, 2017

Apr 10 2017

While there wasn’t an oversale in this situation, most airlines in North America will sell more seats than they can carry passengers. They use historical information to determine how many passengers are likely not to show up for a flight. They want each seat to go out with a passenger in it.

What Really Happened Last Night When a Doctor Was Dragged Off a United Flight, and What Happens When You’re Denied Boarding

by Gary Leff on April 10, 2017

Apr 10 2017

I wrote earlier about a doctor who was dragged off a United Express flight (operated by Republic Airlines) last night when the airline needed to transport crew instead of four passengers. He needed to get to work at a hospital the next day. United, though, needed crew in place in Louisville.

United didn’t just decide crew were more important than passengers, they needed those crewmembers in place in order to work a flight in the morning.

Review: Etihad Lounge, Dallas-Fort Worth Airport

by Gary Leff on April 10, 2017

Apr 10 2017

Last month I flew Etihad Dallas – Abu Dhabi in first class using American AAdvantage miles. The flight has been pretty easy to book using miles, much easier than New York JFK – Abu Dhabi on their Airbus A380, and living in Austin it’s much easier to connect to.

Doctor Involuntarily Denied Boarding, Dragged Off United Flight, Returns Bloodied

by Gary Leff on April 10, 2017

Apr 10 2017

Reader @JayseDavid was on board United flight UA3411 from Chicago to Louisville, a United Express regional jet operated by Republic Airlines.

The flight was overbooked and United was looking for 4 volunteers to give up their seat, reportedly “for personnel that needed to be at work the next day.” There weren’t any volunteers, so United moved on to bump passengers involuntarily.

Healthy Baby Born at 28 Weeks On Board 2 Hour Flight

by Gary Leff on April 9, 2017

Apr 09 2017

There’s an 844 mile flight between Conakry, Guinea and Ouagadougou, Burkina Fasao. It’s operated twice a week with a Boeing 737 by Turkish Airlines.

It’s a short hop, but Friday’s early morning flight was just long enough for a baby to be born onboard.

Highest Spending Requirement for a Bonus Ever and Man Put Fake Explosives in Checked Bag

by Gary Leff on April 9, 2017

Apr 09 2017

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

British Airways Considers Eliminating Free Meals on Transatlantic Flights

by Gary Leff on April 9, 2017

Apr 09 2017

British Airways eliminated free meals in economy on intra-European flights, and even free hot water if you bring your own tea bags. They’re reducing leg room, too.

Now they’re saying that they’ll consider no more free meals in coach on long haul flights, too.

Delta Was Such a Disaster Last Week They Stranded a Dead Body in the Cargo Hold for 2 Days

OMG No Words: Here’s the United Passenger After Being Dragged By Police

CEO Oscar Munoz Is Making United’s Problem With the Doctor Dragged Off a Flight Even Worse

Beating Up a Doctor on a United Flight Was Terrible… Was It Unavoidable?

What Really Happened Last Night When a Doctor Was Dragged Off a United Flight, and What Happens When You’re Denied Boarding

Review: Etihad Lounge, Dallas-Fort Worth Airport

Doctor Involuntarily Denied Boarding, Dragged Off United Flight, Returns Bloodied

Healthy Baby Born at 28 Weeks On Board 2 Hour Flight

Highest Spending Requirement for a Bonus Ever and Man Put Fake Explosives in Checked Bag

British Airways Considers Eliminating Free Meals on Transatlantic Flights

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About Gary Leff

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