American Airlines passengers took refuge underneath a blanket recently as water leaked down on them from above inside the cabin, getting them and their bags wet throughout the flight. Eventually the blanket would have become wet, too, but worked to keep moisture away for awhile.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The U.S. Drug Czar Rahul Gupta is being slammed as “egocentric” and a “primma donna” who creates a “toxic work environment.” Most striking is that he’ll blow up months of work on a trip when he learns that he’d have to fly Southwest Airlines.
I hate tipping because of the frictions. You don’t know what you’re supposed to tip, it’s ambiguous. You’re supposed to have cash? It’s so much better when employees are compensated by their employers and listed prices are the amounts you actually pay.
If tipping is supposed to ensure better service, why is it such a bad customer experience?
The best airport lounge in the world is probably the Air France La Premiere lounge at Paris Charles de Gaulle. It has true gourmet dining, a spa, and a car service to take you to and from the plane. However, almost nobody can use this. You actually need to be an Air France first class passenger. They only make one award seat available per flight, and you have to be a Flying Blue Platinum member to book it.
However there are many great lounges that most of us have real world access to. These are my favorites.
Airline passengers will show up earlier, and stay longer (and eat more) at airport lounges than you expect when there’s a great lounge option at no added cost. And that’s true even when you expect that they’ll show up earlier, stay longer, and eat more.
So even as these lounges have expanded, and Capital One and Chase have both gotten into the airport lounge game, there’s just not enough space for the passengers who want to use these lounges.
After the Super Bowl, Taylor Swift tells Travis Kelce how proud she is of him, “I’ve never been so proud in my life. I can’t believe you. How did you do that?”
And he says, “How do you not have jet lag right now?” She’d performed in Tokyo and flown to see him play in Las Vegas. She shakes it off, “Jet lag is a choice.”
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Football fans booked themselves a room at the Detroit Club hotel months ago for April 25 to be near the NFL draft. The room rate was $350 ($427.50 with taxes and fees) per night. The hotel cancelled their reservation, and told them if they wanted to stay the night they’d have to pay an $1,100 room rate.
Pan Am founded Intercontinental Hotels. After all there needed to be places for American consumers to stay in the far flung destinations they served, and as a tool of US foreign policy.
At one point United Airlines owned both Hilton and Westin hotels as part of their attempt at horizontal integration in travel under the Allegis brand. United wouldn’t just sell airline tickets, they’d market the full trip to consumers.
But I’d forgotten that American Airlines had a hotel chain.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
