Southwest Airlines: Internal Document Shows Why They Believe They’re Better For Customers

by Gary Leff

Sep 17 2023

Southwest Airlines has given its employees a refresher on why they have the most “customer friendly policies.” Noting that competitor airlines have made changes to offer no change fees on most fares, and free same day standby in some cases, Southwest presents itself as the leader and only airline offering customer-friendly benefits in ‘every category’.

Naturally the chart is misleading – but it also leaves out the most important customer benefit, something that Southwest never markets, and therefore that passengers don’t usually realize sets them apart.

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American Airlines Flight Attendant Assaulted After Smacking Passenger’s Phone

by Gary Leff

Sep 16 2023

An American Airline flight attendant apparently had his luggage spread on a bench at the Charlotte airport, and a passenger asked if he’d move his belongings to make a spot. The passenger says that the man’s partner “started getting on my case.”

She took out the phone to record the flight attendant’s indifference – impolite, perhaps but not illegal – and the crewmember “knocked [the] phone to the ground.” And, the woman says, her husband “did what he did.”

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