Sep
09
2024
Management dropped rates below $100 on some nights – but that attracted a different clientele, “a rise in drunken and disruptive guests.” With reduced revenue, the management company HEI pushed out long-time employees who delivered the high quality service the property was known for. Then “[m]ore homeless people entered the hotel and fentanyl contamination showed up in lobby bathrooms.”
The property blames the pandemic for reduced staffing in 2024. Remaining employees have been told they “no longer work for a hospitality company” but “for a real estate company” instead.
