An American Airlines customer flew beside an obese passenger. It was a full flight and they could not move. They did not get to use their entire seat, because the other passenger spilled over into theirs. Does American owe them compensation?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines has business class lounges at New York JFK, Los Angeles, Chicago O’Hare, Miami and Dallas – Fort Worth. They’ve been promising a lounge for their primary transatlantic gateway, Philadelphia, for many years and it’s finally in sight.
A man promised to take his girlfriend to the airport and watch her dogs while she was away. He flaked on her, failing to show up. She missed her flight and she sued for breach of contract. The two had been dating for six and a half years, and she probably let the relationship go on too long, but the New Zealand court found (quite sensibly) that there was no consideration – just a promise and not a contract.
The group Just Stop Oil promoted themselves vandalizing Stonehenge – and then the next day, going after Taylor Swift’s private jet at London’s Stansted airport. But – whoops – they went to the wrong London airport.
American Express is assembling its travel and lifestyle super app. Cardmembers spend a lot on restaurants, and those with the disposable income to go out at upper-end restaurants are a lucrative segment.
Meanwhile, embedding a card brand into the dining ecosystem, and leveraging a platform to deliver restaurant reservations and experiences to guests, is a way to win loyalty. At least that’s the bet.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Last week Southwest Airlines CEO Bob Jordan said he isn’t resigning, which – outside of an expression of ‘full confidence’ from the Board – is the surest sign his two-year tenure is jeopardy. There’s now growing talk that his departure could be imminent, with current COO and Hawaiian Airlines veteran Andrew Watterson taking over.
Air France KLM Flying Blue will now status match customers in the U.S. and Mexico up to the Gold level, with status valid for 12 months. This is fantastic if you have a stash of bank points that transfer to miles, and great if you fly Delta as well.
Southwest Airlines flight 4069 from Las Vegas to Oklahoma City descended all the way down to about 525 feet – when it was still 9 miles from its destination airport. Air traffic control received an alert about the plane’s altitude and contacted the pilots, “Southwest 4069, low altitude alert. You good out there?”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
