Sometimes it hits me like a ton of bricks. I may write about pretty complex or convoluted deals and strategies here on the blog. Fortunately I have a patient readership. Sometimes I forget that not everyone is looking for the most Rube Goldberg-esque means of securing award tickets or earning more miles. I leave out the simple stuff, things that seem ‘obvious’ don’t really occur to me to write about most of the time. But then something happens to make me realize that there’s some useful advice that will be valuable for “the 99%” of mileage collectors. That isn’t actually too simple or obvious to be useful. Earlier in the week I had lunch with two professional acquaintences who asked if I might help them think about how to get more out of their miles…
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Feature Article on the Benefits to Consumers and Hotels of Frequent Guest Programs
Gabriel Leigh covers hotel loyalty programs in DestinAsian magazine, explaining the lengths hotel programs will go to in order to win business from frequent guests. I’m quoted extensively in the piece, pointing out especially that hotel programs are lucrative, with points allowing members to redeem for truly aspirational properties they might not otherwise be able to afford. I note my own award stays at the Conrad Koh Samui (last month) and Park Hyatt Maldives (upcoming). At the same time the programs are lucrative for the chains themselves, since repeat customers are actually less costly to market to than new ones and elite customers can drive substantial revenue to a chain’s bottom line. I note that Hyatt Gold Passport and Intercontinental’s Ambassador program offer the most rewarding top tier elite levels. The article highlights free night…
United Airlines Back Home: “Burn Avios, Burn” Cathay Pacific First Class and Amazing Conrad Suites
Index: Planning the trip US Airways Shuttle to New York and the Sheraton JFK Cathay Pacific First Class, New York – Hong Kong The Pier Lounge and Cathay Pacific Business Class, Hong Kong – Bangkok Conrad Bangkok Deluxe Suite Bangkok Airways Business Class, Bangkok – Koh Samui Conrad Koh Samui, 2 Bedroom Ocean Pool Villa Conrad Koh Samui, Resort Bangkok Airways Business Class, Koh Samui – Bangkok Cathay Pacific Business Class, Bangkok – Hong Kong and Marriott SkyCity Hong Kong Cathay Pacific First Class Hong Kong – Chicago United Airlines Back Home We had arrived early on our flight from Hong Kong. Which is great as far as it goes — but I had rather planned for the opposite. Since I was on a British Airways-issued award, I was using Cathay Pacific flights only. Adding…
Conrad Koh Samui, Resort: “Burn Avios, Burn” Cathay Pacific First Class and Amazing Conrad Suites
Index: Planning the trip US Airways Shuttle to New York and the Sheraton JFK Cathay Pacific First Class, New York – Hong Kong The Pier Lounge and Cathay Pacific Business Class, Hong Kong – Bangkok Conrad Bangkok Deluxe Suite Bangkok Airways Business Class, Bangkok – Koh Samui Conrad Koh Samui, 2 Bedroom Ocean Pool Villa Conrad Koh Samui, Resort Bangkok Airways Business Class, Koh Samui – Bangkok Cathay Pacific Business Class, Bangkok – Hong Kong and Marriott SkyCity Hong Kong Cathay Pacific First Class Hong Kong – Chicago United Airlines Back Home In my last post I focused exclusively on my room at the Conrad Koh Samui. The room deserved its own post because it was special in its own right, and also because the focus of a stay at this property is very much…
Aeroplan Adjusts Fuel Surcharges… AGAIN
@JeffreyAlter tweets to me that there have been some changes to Aeroplan’s fuel surcharges… again. On November 14 they said that we would have fuel surcharges coming for Asiana Airlines, Thai Airways International, All Nippon Airways, Austrian Airlines, LOT Polish Airlines, British Midland Airways, in addition to surcharges they were already imposing on Air Canada and Lufthansa reward flights (the Lufthansa change went into effect with no notice, and we were given 16 days’ notice on the others). At the time they also say to expect fuel surcharges on December 14 for: Aegean Airlines, Japan Airlines, TAM Airlines, South African Airways, TAP Portugal airlines Well, they’ve apparently changed their minds about the December 14 implementation. The list no longer includes Aegean, TAM, and TAP Air Portugal. And it no longer includes Japan Airlines which of…
The Pier Lounge and Cathay Pacific Business Class, Hong Kong – Bangkok: “Burn Avios, Burn” Cathay Pacific First Class and Amazing Conrad Suites
Index: Planning the trip US Airways Shuttle to New York and the Sheraton JFK Cathay Pacific First Class, New York – Hong Kong The Pier Lounge and Cathay Pacific Business Class, Hong Kong – Bangkok Conrad Bangkok Deluxe Suite Bangkok Airways Business Class, Bangkok – Koh Samui Conrad Koh Samui, 2 Bedroom Ocean Pool Villa Conrad Koh Samui, Resort Bangkok Airways Business Class, Koh Samui – Bangkok Cathay Pacific Business Class, Bangkok – Hong Kong and Marriott SkyCity Hong Kong Cathay Pacific First Class Hong Kong – Chicago United Airlines Back Home We landed in Hong Kong, proceeded to transfer security, and took the train over to Cathay Pacific’s The Pier lounge which was adjacent to our onward connecting gate. Though we were flying business class Hong Kong – Bangkok, as an arriving first class…
Cathay Pacific First Class, New York – Hong Kong: “Burn Avios, Burn” Cathay Pacific First Class and Amazing Conrad Suites
Index: Planning the trip US Airways Shuttle to New York and the Sheraton JFK Cathay Pacific First Class, New York – Hong Kong The Pier Lounge and Cathay Pacific Business Class, Hong Kong – Bangkok Conrad Bangkok Deluxe Suite Bangkok Airways Business Class, Bangkok – Koh Samui Conrad Koh Samui, 2 Bedroom Ocean Pool Villa Conrad Koh Samui, Resort Bangkok Airways Business Class, Koh Samui – Bangkok Cathay Pacific Business Class, Bangkok – Hong Kong and Marriott SkyCity Hong Kong Cathay Pacific First Class Hong Kong – Chicago United Airlines Back Home Cathay Pacific first and business class check-in is with British Airways at the end of Terminal 7, it’s quiet and has its own dedicated security so no real waiting. With no one ahead in line it took a surprisingly long time for an…
Planning the Trip: “Burn Avios, Burn” Cathay Pacific First Class and Amazing Conrad Suites
Index: Planning the trip US Airways Shuttle to New York and the Sheraton JFK Cathay Pacific First Class, New York – Hong Kong The Pier Lounge and Cathay Pacific Business Class, Hong Kong – Bangkok Conrad Bangkok Deluxe Suite Bangkok Airways Business Class, Bangkok – Koh Samui Conrad Koh Samui, 2 Bedroom Ocean Pool Villa Conrad Koh Samui, Resort Bangkok Airways Business Class, Koh Samui – Bangkok Cathay Pacific Business Class, Bangkok – Hong Kong and Marriott SkyCity Hong Kong Cathay Pacific First Class Hong Kong – Chicago United Airlines Back Home Hopefully this trip will be useful to some readers, as I believe two of the very best aspirational uses of points are Cathay Pacific First Class (because it’s an outstanding product, and one that’s reasonably possible to redeem for) and the Conrad Koh…
Should Loyalty Programs Care About Social Media Recommendations?
In the October issue of Executive Travel, Randy Petersen adopts a controversial thesis in an article titled, “2 Great Frequent Flyer Programs” — what two programs is he talking about? Delta Skymiles and Southwest Rapid Rewards! Why is it shocking that these programs would be dubbed great? I’ve redeemed well over 100 million miles for myself and for others, and from my experience and the near-universal experience of those I speak with, these two programs offer less value than their peers. Delta miles are difficult to work with and availability (at the ‘low’ or ‘saver’ level) is relatively poor. Southwest has a revenue-based program designed to reward buying expensive paid tickets and using points for cheap leisure travel on empty planes, with no possibility of aspirational international premium class travel. What Randy is reporting on…
Value Your Miles as Money
… or why international first class is worth it, domestic coach usually is not. There’s been a bit of a blogosphere debate running over the best use of miles, and I wasn’t going to chime in. But since Rick called international first class his worst use of miles, and since it appears that my comments to the post didn’t get approved, I thought it worthwhile sharing my thinking. Here’s Rick’s take: International First Class redemption is a waste of miles, in my mind. I am being held captive in an aluminum tube for eight to 14 hours and just want to get to my destination after sleeping as much as possible… I don’t know or care about meeting “Dom” or any of his fancy drinking buddies. Caviar taste like too fishy to me and the…
