Tag Archives for aadvantage business.
Citi has brought back its best-ever offer on the American Airlines small business card: 75,000 bonus miles and no first-year fee. It’s a limited-time offer with unclear end date.
Two years after gutting its small business program, American Airlines rolled out a double miles anniversary offer. But instead of rewarding members, the promo code sent customers into a broken registration process that ended in error messages.
American Airlines has introduced elite status in their small business program. Companies that credit $250,000 or more in a calendar year receive (3) incremental benefits.
American Airlines let go Chief Commercial Officer Vasu Raja, architect of their strategy of chasing award managed business travel. His thesis had been that they were going to fill their planes, and didn’t need to offer companies discounts. They’d make more money, and do so at a lower cost – without the sales teams and special customer service to service those accounts.
Now they’re backtracking on this strategy.
If AAdvantage Business were just a devaluation that would be one thing. But it’s a massive headache.
Have issues with opening an account, as many have had? Try getting any customer service. American is even telling reservations agents not to help with AAdvantage Business problems.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
