Tag Archives for american airlines.
On my Austin–Chicago flight, I was thrilled to see a smoked salmon bagel platter on American’s breakfast menu — until it arrived. The bagel was cold, the onions and capers were missing, and instead of cream cheese, they’d served butter. “Bagel, butter, and lox” isn’t a combination I’ve ever encountered in half a century of travel. American seems determined to check the “meal served” box — even when it forgets the basics.
As American Airlines touts its “premium” transformation, the cost-cutting behind the scenes continues. The carrier is laying off headquarters and hub managers across departments—including IT, accounting, and customer-service roles—raising questions of whether this is the price for a premium future or that they’re still more focused on cost-cutting than revenue generation?
American Airlines has fired two flight attendants — at their union’s insistence. The Association of Professional Flight Attendants reported both crewmembers for unpaid dues, triggering mandatory termination under its own contract.
American Airlines once promised to be “Something Special in the Air.” They lost that spark as managment misjudged every industry trend over the last 12 years. Now, as the airline talks premium, the real question is whether it can rediscover what made it great in the first place. Does this team of executives know what it takes?
American Airlines is shutting down its customer service counters at its Washington National airport hub. They only plan to open it during major irregular operations events, with passengers expected to use their mobile app or phnfor rebooking assistance instead.
A leaked internal employee briefing, obtained exclusively by View From The Wing, shows how American Airlines leaders are mapping out the carrier’s fight to turn the business around — from new routes and retrofitted cabins to a renewed premium focus.
American Airlines’ decade of missteps reshaped its future. From fleet retirements and product downgrades to a fading credit-card empire, decisions since 2014 systematically dismantled what was once a global aviation power.
Flying routes like Los Angeles – Tel Aviv is attractive to flyers. This is a headline route, and drives disproportionate card spend. And it’s one where neither United nor Delta today offer service. While El Al has some brand loyalty amongst Israel flyers, theirs isn’t an especially premium product overall. American can compete here.
American Airlines’ long-delayed Airbus A321XLR finally appears ready for takeoff. Seat maps just loaded for Flight AA3 on December 18 show the debut of the carrier’s newest jet — featuring all-aisle-access business suites and premium economy cabins — confirming its first scheduled service between New York JFK and Los Angeles.
American Airlines lost $114 million for the third quarter. We’re at an important point for American. They could really turn themselves around. They don’t have long to do it. Here are (6) takeaways from the American Airlines third quarter earnings call that you won’t read anywhere else.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
