Tag Archives for american airlines.
In addition to faster internet American’s 737s and A321s are also getting bigger overhead bins. As long as each passenger only brings their allowable carry on bags and stows their personal item under the seat there should be no need to check a bag.
A change to the computer display at each gate rolled out December 11 to let agents know when the plane has this new interior and will have enough bin space for all passengers.
The system has rolled out to domestic airports. It’s touted as helping passengers not have to stay and wait in line, though gate agents need to trigger emails to passengers. It should mean fewer staff necessary at customer service.
There does seem to be a huge flaw in this system.
At an employee Crew News question and answer session earlier this month, American Airlines CEO Doug Parker was asked why the airline focuses on exact on time departures, rather than arrivals.
Parker explained that Delta is great at departing exactly on time and that’s what makes them arrive on time.
When you don’t follow a flight attendant’s instructions we’ve all learned what can happen. They call the police to go all David Dao on you. But like the American Airlines flight attendant last year who grabbed a stroller and nearly hit a baby sometimes instead of outsourcing they take care of business themselves.
That seems to be what an American Airlines passenger is alleging.
It turns out American Airlines isn’t aware of any bar fights in their lounges. However they’ve instructed clubs not to show national news on their televisions unless requested by a member.
Over the last couple of years American Airlines has been aggressively adding seat power and satellite internet to their fleet. They’ve made a strategic decision not to offer seat back video on demand the way that Delta does. Since customers need to use their own devices for entertainment, they need to power those devices.
And with the mainline fleet well underway for these modifications, the airline is now in the process of add seat power to two-cabin regional jets — Embraer ERJ-175s, Bombardier CR7s and CR9s.
American Airlines should be close to introducing premium economy awards. They’ve retrofitted much of their widebody fleet of Boeing 777s, 787-9s, and now some 787-8s to offer a premium economy cabin. However they have not had an option to redeem premium economy seats for miles.
I expect to see premium economy awards introduced this month, at least that’s what’s been confirmed to me by two well-placed sources at American.
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When American ended Chicago – China service they freed up Boeing 787 aircraft and seemingly didn’t know what to do with them. They’re flying 787s now to Cancun and Anchorage.
Then they freed up even more 787-8 flying time. Since they removed business class seats from 787-8 aircraft, with the new configuration featuring only 20 seats up front, the plane no longer works for premium markets.
Google’s Head of Home and Nest Product Planning called out American Airlines lavatories not because they’re too small for baby changing, but because their baby changing sign is sexist.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
