checkin

Tag Archives for checkin.

Guests Are Standing In Line 3-4 Hours Just To Check Into Las Vegas Hotels

by Gary Leff on July 12, 2023

Jul 12 2023

A guest checking in at Caesars Palace Las Vegas gave up when faced at a 3 to 4 hour long line at the desk. They left, with their luggage, and enjoyed Vegas returning shortly before 2 a.m.

Still faced with impossible check-in queues, they report giving up – and managing to get into a different hotel at 4:30 in the morning.

Caesars had been overbooked, and there were no more rooms left by the time they got to the front of the line. Altogether, venture capitalist Benjamin Lee notes, “it took..9.5 hours” to get a bed.

Review: New American Airlines Premium Check-in, New York JFK

by Gary Leff on December 21, 2022

Dec 21 2022

American Airlines and British Airways have done a nice job with their new premium check-in area at New York JFK terminal 8, which takes inspiration from the old Flagship check-in in the same space at the airport and from the British Airways First Wing at London Heathrow.

American Airlines Turning Away Eligible Passengers From Flagship Check-in

by Gary Leff on October 22, 2021

Oct 22 2021

American Airlines has a private check-in for top customers at facility at Chicago O’Hare, LAX, London Heathrow, Miami and New York JFK called Flagship First Check-in. But because this is an airline, the rules around who can use it are complicated.

Southwest Airlines Sued For Denying Early Bird Check-in Then Refusing Refunds

by Gary Leff on February 21, 2021

Feb 21 2021

A customer paid for ‘Early Bird Check-in’ in order to board earlier – their flight was cancelled and they were rebooked on another flight, they didn’t receive the earlier boarding they paid for (they had to buy it again!) or a refund of their early check-in fee.

Naturally Southwest Airlines argues the case can’t be pursued because it’s pre-empted by the Airline Deregulation Act. They lost.

American Airlines Suspends Curbside Check-in, Except At Two Airports

by Gary Leff on July 23, 2020

Jul 23 2020

American Airlines has suspended curbside check-in at all of its airports worldwide, except for two: Maui and Miami. This change went into effect on Tuesday.

The airline acknowledges it as a cost-saving measure.

Marriott is ramping up their airline checkin stations quickly

by Gary Leff on June 27, 2006

Jun 27 2006

Marriott is ramping up their checkin kiosks from 32 properties now to 150 within two weeks. All Marriott and Renaissance properties are targeted to have the machines by the end of September. The kiosks will have the functionality to print airline boarding passes, a nice feature indeed. Marriott is actually a bit behind the curve on this one, Hilton announced the capability of their kiosks to print boarding passes back in April, but Marriott looks like it will jump ahead of its competitors with the ubiquity of the feature across two of its brands within a few months. This is one of the easy no-brainers of the hotel industry. If done right the cost to set up the machines with internet connectivity and a printer should be low, and it’s a major convenience. But in…