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Ticket Agent In Singapore Calls Chinese Passenger “A Dog” Who Doesn’t “Know How To Be Human”

by Gary Leff on May 31, 2023

May 31 2023

A China Southern Airlines check-in counter agent in Singapore has been suspended after calling a passenger “a dog.” The man was checking in for China Southern’s Singapore – Chongqing flight 546 on May 23rd and asked about an upcharge for exit row seats, but there was a communication challenge. He asked for a Mandarin-speaking agent, but was ignored.

The passenger began filming with his phone, and the employee took offense. According to the passenger, he “used three languages (to scold me), ‘you are a dog, you don’t understand human language’.” That’s not on the video, however the agent was filmed saying “If you want to be a dog, I can treat you like a dog… That’s easy.” The agent also said that the man doesn’t “even know how to be a human.”

China Southern In Discussions To Join oneworld Alliance

by Gary Leff on November 24, 2022

Nov 24 2022

In 2015 Delta Air Lines made a $450 million investment in Shanghai-based China Eastern Airlines. That left fellow SkyTeam member Guangzhou-based China Southern Airlines out in the cold. Two years later, American Airlines followed with a $200 million investment (for a 2.76% stake) in Chinese state-controlled China Southern.

China Southern left SkyTeam. They introduced AAdvantage mileage-earning and redmeption and entered into a joint venture with British Airways. BA’s largest shareholder, Qatar Airways, took a 5% stake in China Southern as well.

American Isn’t The Largest Airline In The World Right Now. The Biggest Carrier Isn’t One You’d Expect.

by Gary Leff on October 27, 2020

Oct 27 2020

A week ago Delta was briefly the largest airline in the world by scheduled seats. They’ve dropped back down to number three. However the largest airline in the world right now isn’t American Airlines, as they usually claim. It’s actually China Southern Airlines (which is part-owned by American, and also Qatar, though is largely a state-owned enterprise).

These are the top 10 airlines in the world based on their size (scheduled seat capacity) right now:

8 Airlines Offer All You Can Fly Passes For Just $500

by Gary Leff on July 28, 2020

Jul 28 2020

Shanghai-based Delta partner China Eastern is back to 94% of prior year domestic capacity. They’re running a “Fly as you wish” deal which for $475 offers unlimited weekend flights. They report selling over 100,000 passes.

At least 8 Chinese airlines are offering ‘all you can fly’ deals. Just today China Southern, part-owned by American Airlines and Qatar Airways, introduced all you can fly.

British Airways Enters New Joint Venture With China Southern (But American Is Blocked From Doing The Same)

by Gary Leff on December 17, 2019

Dec 17 2019

British Airways has formed a joint venture with China Southern. British Airways has already moved its Beijing operations to the new Daxing airport there, and flights under the joint venture are for sale beginning January 2.

American owns a stake in China’s biggest airline but isn’t permitted to enter into a joint venture.

Brilliant: China Southern Makes Cash Payment to Flight Crew For Avoiding Fatal Incident

by Gary Leff on December 1, 2019

Dec 01 2019

In the case of air travel it’s expected that flight crew have the same incentive as passengers – to get where they’re going safely. However there can be pressure to stay on time or get out ahead of bad weather, there can be a tendency to misjudge risks, and it’s crucial to make clear there’s a corporate culture of safety.

China Southern is taking that to the next level. They aren’t just saying ‘safety first’ and that employees won’t be punished for raising safety concerns that lead to delays, they are rewarding crew for raising safety issues.

Doctor Saves Passenger’s Life Using Just Tape and a Straw

by Gary Leff on November 22, 2019

Nov 22 2019

There was a medical emergency on board ten hours into China Southern’s Guangzhou – New York JFK flight on Tuesday.

An elderly passenger on board “had a swollen belly and had previously been diagnosed with an enlarged prostate” and a doctor who responded to the crew’s calls for assistance reports that he “was already showing signs of shock and they estimated that there was about a litre of urine trapped in his bladder.”

American Airlines Has Already Written Down a Quarter of Its Investment in China Southern

by Gary Leff on September 2, 2019

Sep 02 2019

In the second quarter American Airlines wrote down the value of its investment in China Southern airlines. In response to a question about financials, the airline told employees “Non-operating special items principally included $52 million of mark-to-market net unrealized losses primarily associated with the company’s equity investment in China Southern Airlines.” $52 million would equate to 26% of the original $200 million investment in China Southern made just two years earlier.

Great Fare Deal: Business Class to China From Just $1534 Roundtrip

by Gary Leff on August 25, 2019

Aug 25 2019

There’s a fantastic business class fare between Los Angeles and several cities in China on China Southern. Deals start as low as $1534 roundtrip, and involve a connection.

US Airlines are Helping Fund China’s Belt and Road Foreign Policy Initiative

by Gary Leff on July 21, 2019

Jul 21 2019

Two years ago American Airlines provided $200 million in funding for the state-owned carrier whose overseas investments are being used to further Chinese government foreign policy interests.

Four years ago Delta made a $450 million investment in China Eastern which has been called China’s most subsidized airline.