Tag Archives for cleaning.
American is rolling out deeper cleaning of aircraft between all flights, eventually extending to all of their domestic operation, and – supplies permitting – will begin offering masks and hand sanitizer to passengers. Starting May 1 flight attendants will be required to wear masks as well.
For hotels to attract guests they’re going to need to be responsive to these customer demands. They need to give guests confidence to stay, and hotels will compete to offer a product that appeals to these sensibilities.
Marriott has now outlined their plans for increased health and safety for both employees and guests. But even more change will be coming to the industry.
One reason that the economy won’t return quickly to the way that it was is that people’s preferences are shifting. It’s going to be hard to get people to return to movie theaters, concerns, and sporting arenas – places where large groups congregate, and people are forced close together. Restaurants may have to halve their capacity for some time to move people farther apart. These changes in consumer preferences, which will persist once lockdowns lift, will change what products people want to buy and change how companies need to market to them.
Cleaning is going to be an important selling point to bring back travel.
Airlines don’t do enough to clean planes between flights. I feel especially bad for the cleaners who have to deal with the mess passengers leave behind.
When a customer is faced with a seat that hasn’t been properly cleaned, and can’t be prior to takeoff, I view the seat as inoperative or out of service — if the airline can’t move them, it’s tantamount to an involuntary denied boarding. Cash compensation should be due.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
