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United Cuts Denied Boarding Compensation By 75%

by Gary Leff

united plane
May 01 2020

United Airlines set the world on first when David Dao was dragged off of a United Express plane and bloodied three years ago. United’s CEO Oscar Munoz apologized… for having to re-accommodate him.

The worldwide outcry was so great that airlines had to revisit their policies for involuntary denied boardings. Now, as United does everything possible to reduce costs, it is scaling back efforts to control the sort of denied boardings that led to David Dao’s being dragged off a plane.

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The Post-David Dao Era – and the $10,000 Bump Voucher – Is Ending

by Gary Leff

airline ticket
Jan 05 2020

Airlines are tightening their belts, trying to cut what it costs them to give out denied boarding compensation to passengers when they overbook a flight. Both United and American have copied Delta in soliciting ‘bids’ from customers for what compensation they’d accept, hoping to avoid bidding wars at the gate.

In the wake of United’s April 2017 passenger dragging incident – where David Dao was told to give up his seat for two crewmembers and refused, winding up bloodied by airport – there was a huge public backlash against bumping passengers off of overbooked flights. And airlines started paying out far more compensation to avoid involuntarily denying boarding to passengers.

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