Tag Archives for department of transportation.
Mayor Pete Buttigieg has no particular experience in transportation policy or running a large bureaucracy, but he did propose to his husband at Chicago O’Hare – though it wasn’t because of any particular love of aviation. Still, O’Hare has already changed its twitter profile and United Airlines is memorializing gate B5 online.
The Department of Transportation is the primary avenue passengers have to see redress when being treated unfairly or otherwise harmed by an airline. Since airlines can’t be as heavily regulated as other industries elsewhere, and lawsuits against them are harder too, DOT was granted broad latitude to combat “unfair and deceptive” practices by airlines.
A new DOT rule defines unfair and deceptive more narrowly than in the past, and these new definitions will have to be used going forward when the considering consumer protections.
Frequently Presidents have chosen a member of the opposite party for one cabinet post. Sometimes it’s been Secretary of Defense (Republican Senator Bill Cohen of Maine under Bill Clinton, for instance). Sometimes it’s been Secretary of Transportation (Republican Congressman Ray LaHood under Barack Obama, former Clinton Commerce Secretary Norm Mineta under George W. Bush).
In a return to normalcy, and especially with a very divided Senate that Republicans have slightly better odds to control, President Biden might choose a Republican for his cabinet – perhaps part of a deal to get a vote on other cabinet nominees.
American Airlines has relented and put its full tariff or ‘terms and conditions’ back onto its website after a Department of Transportation complaint.
They had removed the the legalese entirely in favor of a plain language FAQ-style conditions of carriage page. But the contract of carriage incorporated the tariff by reference, customers effectively agreed to it when they purchased a ticket, but the airline had removed those rules from a place customers could easily see it. That document matters.
The Government Accountability Office published a new report taking the Department of Transportation consumer complaint process to task noting that DOT doesn’t publish the results of 81% of their investigations. There’s little transparency into DOT complaints.
Aside from the recommendation to share more information about the process, what’s most interesting I think is the window that the report itself provides into what consumers are complaining about, and what complaints the Department of Transportation actually listens to.
DOT has responded to a petition demanding it adopt mask wearing rules for airports and airlines. It declined to do so, because airlines and airports generally already require masks. Indeed airline mask mandates are better than federal mask mandates for two critical reasons.
American Airlines announced they were going to stop serving 15 cities effective October 7, after government payroll subsidies ran out.
With two of the cities they couldn’t legally drop service because of agreements they’d entered into with the Department of Transportation but forgotten about.
American’s argument boils down to DOT rules were never updated for the information age so they’re permitted to keep their rules off the website where customers would normally expect to find them. As American puts it, “[t]he tariff public inspection requirements were first adopted by the Civil
Aeronautics Board (“CAB”) in 1965, well before the development of the World Wide Web.”
In other words, American says they haven’t broken any rules because the rules themselves are broken.
During the campaign the challenger will traditionally put together a transition team to work on personnel and policy issues, preparing to hit the ground running if they become President. That doesn’t wait until the election. And that team goes looking for ideas and priorities for issue areas and departments.
One new report is likely a source of many of these ideas for Transportation.
A formal Department of Transportation complaint has been filed (.pdf) against American Airlines over the removal of their general tariff from their website in June.
American used to have its full ‘terms and conditions’ available online. They’ve removed the legalese entirely from their website and now offer a plain language FAQ-style conditions of carriage page. However there’s still a general tariff, and customers effectively agree to it when they buy a ticket. They just can’t see it or read it.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
