Tag Archives for doug parker.
According to an announcement by the firm that American Airlines tapped to find its new Chief Human Resources Officer, the role they’re hiring for will eventually report to Doug Parker’s replacement – who will be an internal hire – once Executive Vice President Elise Eberwein retires and the airline replaces Doug Parker as CEO with an internal candidate,
A mission statement has been clearly missing from American Airlines. At times management has seemed confused over whether they’re trying to be a low cost carrier or a premium airline, and flight crew have been confused over what kind of service they’re supposed to be delivering
Last week, though, Doug Parker delivered his vision to employees for where he believes the airline can be over the next 3-5 years – the beginning of a true mission, perhaps.
American Airlines CEO spoke to a group of pilots a question and answer session posted to the company’s intranet on Monday. In his introductory remarks he talked about the politics of the next coronavirus stimulus bill, which includes more payroll support for U.S. airlines.
He suggested that it’s only “a handful of really fiscal conservative Republicans who just think you know, who just viscerally disagree with the government doing anything that looks like you might be funding a business” who push back on another $25 billion airline bailout.
It’s no surprise now to see him take to LinkedIn to tell the story of a flight attendant encounter, emphasizing why he sees more government subsidies for airlines as important. Only this time his argument is that his airline, which furloughed more employees than any other carrier by a wide margin, has gotten too old. Or at least that a flight attendant tells him that furloughing younger employees means they now miss the youth on board their planes.
American Airlines CEO Doug Parker appeared on Face the Nation today. The first question he was asked was, essentially, with all the subsidies you’ve been given why do you need to furlough anybody?
He’s asked “how much money, and for how long?” Airlines aren’t going to recover by March 31, when another round of payroll support would run out and they could again furlough these same workers.
In late May American Airlines CEO Doug Parker had a personal interaction with a Southwest Airlines flight attendant over race that went viral after he flew the airline and was carrying the book White Fragility: Why It’s So Hard For White People To Talk About Racism which had been recommended by a board member months earlier, but that he’d put aside distracted by the coronavirus crisis.
He and his wife continue that conversation.
In a meaningful sense U.S. airlines are no longer private businesses, they’re vassals of the state. And that’s not surprising. While the largest carriers have given only a small potential ownership stake to the U.S. government in the form of warrants in exchange for subsidies this year, they’ve been effectively converted from commercial enterprises working to satisfy customers into political creatures working to satisfy “the powers that be,” as American Airlines CEO Doug Parker calls them.
Speaking to a group of American Airlines pilots at the end of last week, a recording of which was reviewed by View From The Wing, Parker said lobbying in DC is “frankly where I’ve been spending all of my time.”
American Airlines CEO Doug Parker’s whole career is built on government subsidies. His airline is the most vulnerable to bankruptcy. So when the chips are down they’re playing the game that’s worked out best for him: threatening small cities where American Airlines has a virtual monopoly on air service, and announcing cuts to 15 cities that impose pain on 28 different Senators.
Before the pandemic American Airlines underperformed the industry. They had more debt and lower profit margins. They had managed to alienate customers, employees, and investors alike. Their own data shows they had chased away frequent flyers.
When American Airlines lost their LATAM partnership last fall the floodgates of criticism finally opened. People were openly asking how the Board of Directors could abide a plummeting share price and broken operation at an airline which seemed strategically adrift?
This morning I covered a fantastic story about an interaction between American Airlines CEO Doug Parker and a Southwest Airlines flight attendant, where they connected over issues of race and the challenges confronting our country right now. This story, initially shared by the flight attendant to Facebook, is gaining broad coverage across the internet.
Doug Parker actually shared his version of the encounter as well, first with American’s executive leadership and then with employees on their company intranet. Here’s what he wrote.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
