Hotel franchise manuals contain all sorts of interesting tidbits, from the specific details of brand standards (the experience they’re obligated to provide to you as a guest) to how they allocate rooms for reward nights. Back in December I shared juicy tidbits from Best Western’s document. Loyalty Lobby mentioned that the Holiday Inn Express franchise manual (from 2012) could be found online, unprotected. So I googled it. Here is the .pdf. It tells you everything from the maximum price to send a fax or for photocopies, that all Holiday Inn Express hotels must provide complimentary tooth brush, tooth paste, comb, and razor/shaving cream, and that the hotel’s computers must load McAfee protection software, among other items. Here are some of the things that I found interesting. Hotels are required to set aside at least 5%…
