Tag Archives for hyatt.
Hyatt’s China joint venture was selling phantom stays so that guests could earn Globalist status, confirm upgrades to suites, get free breakfsat and guarantee late checkout. Hyatt blamed the customers and nuked their accounts. Now Chinese courts have gotten involved.
The value is sometimes obscured by Hyatt’s website which doesn’t show the best deal, or makes the deal look initially more expensive than it actually is on first display. You shouldn’t necessarily sleep on Hyatt’s premium suite upgrade awards.
One part of the partnership that continues is that annual offer to Hyatt elites to try American status and vice versa.
The hotel became part of Marriott when Starwood was acquired, and then moved over to Hyatt in early 2023. That was a boon to elite members, because the breakfast benefit was upgraded to Hyatt standard and suites became confirmable at the time of booking. Late checkout is proactively offered, not just honored.
Hyatt now offers live award availability – not just the price a hotel would cost if it’s available – in calendar format.
Last summer Hyatt acquired Standard International which includes Standard Hotels which began joining World of Hyatt in May but also included Bunkhouse Hotels – and a seven store coffee shop chain.
Seven Bunkhouse hotels have join dates now for World Of Hyatt, with the first starting today.
Hyatt has reportedly laid off nearly all remaining U.S. phone customer service agents. Last week it appears that roughly 300 U.S. agents were terminated, and there seem to be just 35 left. The hotel chain is also said to have dismissed 18 managers and the bulk of the U.S. chat team, leaving about 36 U.S. chat agents left.
Hyatt is offering up to 16,000 bonus points for stays at Hyatt Place, Hyatt House and Hyatt Studios through September 7, 2025.
Another hotel property has been caught refilling shampoo and bath gel dispensers in the shower from ketchup-style bulk containers that lack any branding at all.
The Chicago Athletic Association building, a Venetian‑Gothic landmark, dates to 1893. It was a private men’s athletic club for the city’s Gilded‑Age elite. The building sat vacant for years, and narrowly escaped demolition.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
