Tag Archives for surcharges.
As properties re-open in Las Vegas it looks like there’s a new opportunity for a surprise ‘gotcha,’ a COVID-19 surcharge. When destinations around the world that have re-opened, or that are looking to, are practically paying you to come, we’re starting to see extra charges not listed on the menu show up on bills in Las Vegas.
And yes – it’s identified as a “COVID-19 crisis” surcharge.
This is a horrible idea, that undermines trust in the brand completely. It’s trust in the brand that drives value for Hyatt Hotels Corporation. They really risk undermining their business.
If a surcharge is needed to cover the cost of making a hotel safe from SARS-CoV-2, then it’s not part of a hotel’s basic practices. the room rate doesn’t buy a safe stay. That communication is downright scary. And hiding the ball on price is untrustworthy and what’s needed to bring travelers back more than ever is trust.
Chase has announced two major changes to the British Airways Visa, without taking anything away: faster earning and taking on high taxes and fees on awards. The important takeaway is that the card will let you redeem British Airways Avios with less of a blow from the carrier’s surcharges. As a result, the card can add value even when you’re redeeming transferred Chase or American Express points.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
