The Dallas Morning News had a piece about a week and a half ago (which I missed at the time) on how airlines are treating their elite level flyers less well these days, how those flyers are looking around for other airlines, and how the policies may backfire on the airlines’ bottom lines.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
