The Venetian Wants $45 Just to Use an ATM—Vegas Isn’t Even Pretending You’re a Guest Anymore [Roundup]

News and notes from around the interweb:

  • The problem with Las Vegas is that visitors are now treated like marks rather than guests. The $50 gotcha charge at Paris Las Vegas for unplugging a cord in the room to charge a laptop is a perfect example. So, too, is $26 for a bottle of water in the room at Aria Las Vegas.

    But this $45 ATM fee at Venetian sure seems next level:

  • Marriott Takes Heat From Ousted Guests With Sonder Liquidation (Bloomberg) Not only were guests kicked out mid-stay, while others had future stays cancelled and are facing more expensive rates to rebooked, but those who prepaid reservations are out the money. They booked through Marriott, but Sonder has the money and they’re in bankruptcy.

    Guests learned about the property through Marriott. It’s called Sonder by Marriott. They booked through Marriott and paid through Marriott. But the guests are on their own.

    “Reputation laundering is the phrase I would use,” said Gary Leff, author of the travel industry website View from the Wing. “Sonder was obviously really troubled when they entered the deal to begin with. Fine, you make bets and it’s a bad bet. Customers are the ones who take it on the chin.”

  • The Trump administration isn’t really deregulating, as told by the Deputy Secretary of Transportation: For every new significant regulatory requirement imposed – which don’t come along often – the Trump administration requires 10 deregulatory actions. But each of those just requires a change in one phrase in a regulatory action. So DOT is making hundreds of phrase changes to rules, often where they’re just outdated, constitutes a deregulatory action. “The 10 for 1 is not going to impede our ability to continue to regulate as necessary.”

  • Abandoned Chinese Hotel Is A Graveyard For Rolls-Royce Phantoms And Limousines (HT: Paul H)

  • Why anonymous air travel is important. Anyone could fly under any name before 1996. Airlines hated it because it meant tickets were resellable and that undermined their price discrimination and revenue management strategies. But the move towards identifying everyone – biometrically! – has real costs.

  • Canadian judge: it’s crucial for passengers to record interactions that show they’re being mistreated by airlines remember that if there hadn’t been passenger video of David Dao’s being dragged off a United flight and bloodied, airlines would never have changed their practices nor would DOT have changed its rules. (HT: Gary A.)

  • Bilt partner GoPuff now delivers cash from Robinhood. Robinhood doesn’t have its own ATMs, but they’ll deliver you the cash. Just remember to link your Bilt account.

  • Hyatt Cyber Sale ‘up to 30% off’ bookings made by December 11 for stays through April 30.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. I have zero sympathy for anyone that uses an ATM at a casino or a strip club. They deserve whatever fee is charged. Personally I take sufficient funds and also set up a casino line of credit (easy and no charge) to tap if I prefer. Been to hundreds, if not thousands, of casinos and never used an ATM (never will).

  2. I’m glad I reached Lifetime Platinum with Marriott so now I can steer clear of them except where it’s convenient for me rather than working to hit 50 nights a year through card credits and stays. Marriott is just a shadow of what they were a half dozen years ago. @Gary’s post about that a few days back really hit the nail on the head.

    On the Vegas front, I’m less surprised than I should be. I don’t mind gambling but want some value in exchange for my statistical losses through comps. Instead, hotel-casinos are trying to squeeze every last possible dime from visitors. Then those places wonder why less people are choosing to visit.

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