This New York Marriott Wants You To Tip the Front Desk Staff—Some Pull In $500 A Night For Handing Out Keys

Hotels want you to tip housekeeping and the real reason is so that they can pay housekeepers less. If part of the wage comes directly from the guest, it’s easier for the hotel to attract and retain staff without increasing pay.

They also want you to tip at the self-service breakfast buffet and even tip the foreign hotel ownership group. In fact, just tip everyone because it’s better for the owner’s bottom line.

I’ve written about a Marriott that wants you to tip the front desk staff at check-in, and not even for an upgrade. They use a QR code, so the employee probably doesn’t even know right away that you’ve paid. The Hyatt Centric Boston was doing this too.

This really is spreading. Here’s the Fairfield Inn New York Midtown Manhattan Penn Station:

F*ck “tip culture”, and Marriott for even asking.
byu/MTonmyMind inmarriott

A couple of hotel employees report front desk employee tips of $500 a week to $500 a night.

I worked Full Service as FD Supervisor and made anywhere from $400-$500 a week in tips.

…the property i work at has a lot of repeat corporate clients that build relationships with the front desk and tip 20$-50$ regularly, i’ve seen front desk walk out with 500$ in tips, all the check inns tipped 25$ from a account

The front desk’s job is to ID you, swipe your credit card and hand you a key. And they’re being automated away by kiosks and mobile check-in. I’m not sure what you’re tipping for, unless it’s to give you a room upgrade you didn’t pay for, creating a principal-agent problem between them and the property owner.

They used to call it the $20 trick for an upgrade, although it’s more like $100 at nice hotels. This is especially common in Las Vegas.

At the Bellagio $100 got me a Penthouse Suite with two bedrooms and five bathrooms for a four night stay. There was a front desk supervisor standing behind the agent who took my hundred, so presumably the agent was kicking up. You’re not going to get much at a Fairfield Inn though!

Is it any wonder that hotel booking websites have even gotten into the act of asking you to tip? There’s no person even involved in making the reservation! I’m not even sure these days whether there’s a person involved in coding the website, or it’s just an LLM. Though I suppose there’s no downside to asking customers to paying a higher price even after the transaction – ‘it doesn’t hurt to ask, free money from stupid people’.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. And of course these employees in non-tipped salary or hourly wage jobs are almost certainly pocketing the money and NOT paying tax on their extra income.

  2. And they wonder why a bunch of us just refuse to tip anymore other than when we sit down at a restaurant…

  3. It’s a shame. Owner can afford. One day they going to less people sleep on Marriott

  4. I generally don’t mind tipping but this is too far, for the prices they charge and they want you to tip. I think as a guest I should ask for a tip. Here is a badge I would wear.

    “Was I a good guest?
    If so, feel free to tip me!
    Scan the QR code to Venmo a tip—
    I’ll make sure to mention you in my glowing review.”

  5. At $500/night in tips, the person can earn more than some lawyers and doctors. If they earn that much at age 20, they can have a 10-15 year head start over a doctor as well as have no medical school student loans.

  6. All those years of carefully learning appropriate USA tipping etiquette for various and sundry personal services have been tossed into the dustbin of history.

    Now, I try to avoid this criminal shakedown as much as possible without getting personal injury or damaged properly as retribution!

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