United Airlines Pilot Taunts Flight Attendants After They Reject Pay Raise: ‘Love It, Now They Get Nothing!’

Even though United Airlines flight attendants haven’t gotten a raise in five years, they overwhelmingly voted down a new contract. United’s cabin crew want more than just an inflation adjustment to their wages and the addition of boarding pay, matching American and non-union Delta.

The flight attendants union had promised them ‘ground pay’ – that they’d earn wages for their airport time, not just for time spent boarding the aircraft – but they did not deliver.

There’s rarely been much solidarity between pilots and other airline work groups. And one pilot summed up a dismissive view of flight attendant negotiations in a since-deleted comment on a Facebook post that has flight attendants crying foul and even starting a petition to have United discipline him.

In his words, “Love it, now they will get nothing.”

They all want pilot pay!!! Kirby should go to a local university where they are all a dime a dozen!!!

Screenshots of the comment quickly circulated amongst flight attendants.

This statement is explicitly derogatory toward Flight Attendants, reducing their value and professionalism to being “a dime a dozen,” while mocking their advocacy for fair compensation. The tone and language are not only dismissive and degrading, but they also foster a hostile work environment and contribute to a culture of division and disrespect within the flight crew community.

Such behavior is in direct violation of our company’s Flying Together guidelines, which require all employees to treat one another with dignity, act with professionalism in public and online, and refrain from harassment, bullying, or disparaging remarks—especially in public forums that reflect on our brand and culture.

…I respectfully urge that this matter be formally investigated and addressed in accordance with our disciplinary procedures. This is an opportunity to reaffirm that our company does not tolerate bullying or public separation of any group of employees.

A senior captain at United can make close to half a million dollars a year at the top end. Pilots have a lot more leverage over the airline because:

  • The time and resources spent to become a pilot are so much greater than the six and a half weeks it takes at United (as little as 3 at some world airlines).

  • Some of this is unnecessary and counterproductive clear air touch and go flying in and out of the same airports that pilots have fought for specifically to drive up the cost and time to become a pilot, rather than for safety. But that’s the point – it keeps people out of the profession, makes pilots tougher to replace, and causes them to earn more.

  • Flight attendants, too, are protected by government regulation. Their jobs are supported by minimum crew requirements (1 per 50 seats) – some airlines would almost certainly fly with fewer flight attendants if they were permitted to do so.

Pilots also are far more capable of ‘bringing down an airline’ by working to rule, rejecting aircraft, and insisting on unnecessary maintenance (plus taxiing slowing and burning excess fuel, creating delays and higher costs).

But it’s also precisely because pilots are so important to an airline that this one will likely be just fine – while a similarly-situated flight attendant might not be. Remember that United wouldn’t even take action against a pilot who celebrated the 10/7 massacre on Facebook.

Still, I wouldn’t order a coffee on my next flight if I were this pilot – or ask for a flight attendant’s help blocking off the lavatory.

Flight attendants will go back to the bargaining table. The union believes they’ve already gotten all the economic value possible from United, but they’ll need to sell a new contract. So they’ll shift some things around in ways their surveys tell them they can frame as a victory, but in the end the airline isn’t likely to pay materially more.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. @Gary

    Don’t ever tell anyone where they do or don’t belong. You have absolutely no say and are not anywhere near qualified to determine who belongs in a cockpit, as evidenced by terrible arguments.

  2. @coffee please
    Wow so hostile… you must have got turned down trying to be a flight attendant or got hurt by one

  3. So many comments claiming that the pilot is already getting his just deserts. Didn’t he post anonymously? How was he outed? Whether or not you think his remarks were offensive, they certainly weren’t illegal.

  4. @Kb – once again, casting aspersions and not offering actual arguments, because you have none. Thank you for your attention to this matter.

  5. @Gary
    “Thank you for your attention to this matter”
    At least one of us is paying attention, considering how off-base your arguments are. Lame response btw.

    Again, numerous people have countered your bogus arguments that are neither grounded in experience nor statistics. It is YOU who has gone out of his way to advocate for lower experience and lower wages (idk why, you’re not running an airline), and it is YOU who regularly posts hit pieces on crew members. You don’t post arguments, just unfounded opinion. So once you come up with something cohesive, I’ll do the same.

    The only aspersions being casted are the numerous hate pieces written about crews and passengers.

  6. @Sunshine

    Thanks for the laugh. Never applied for a F/A job. Let’s just say I was overqualified for the position.

  7. @Gary
    And your argument is? Because you say so? I’m supposed to make an argument for your non-argument? Please reference Brandolini’s Law above.
    Unlike you, I don’t use AI to generate slop.

    How’s this for proof:
    Since 2009, and the subsequent changing of the regulations, there has been ONE deadly US part 121 aviation accident, PSA 5342, 2 if you count WN1380 where the pax was partially ejected. Meanwhile, the 2009 Colgan air crash was the 14th DEADLY crash in 15 years.

    So yes, there’s at there is a marked difference in aviation related deaths with 121 carriers pre and post 1500- hour ATP rule.

  8. It is interesting to hear from flight attendants who will seem to lose decorum while doing their jobs if this pilot is piloting. Yet they complain that the passengers should treat them as highly professional and get upset when they aren’t treated that way.

  9. @Kb – post hoc ergo propter hoc? The Colgan Air pilots both had over 1,500 hours. Fatigue was an (one) issue. And you realize that training hours weren’t the only requirement that changed, right? Pilot rest matters.

  10. @Gary
    So which is it then, 1500 hours or rest requirements? You cant definitively declare one is the cause and not the other. Yes, rest rules, 1500 hours, as well as ATP specific training courses and experience requirements have all been factors. But you’re not presenting data in good faith. I presented the data that the 1500 hour rule, which was implemented alongside other rules that you alluded to, has coincided with an increase in air safety. But for some reason, you believe the 1500 hour requirement ALONE has no bearing on that improved safety record. You don’t target any other safety implementation. It’s selfish and irresponsible with people’s lives, all for the sake of lowering wages.

    If these measures are (apparently) working to improve air carrier safety, then what’s the reason to gamble?

  11. @Kb – “So which is it then, 1500 hours or rest requirements? You cant definitively declare one is the cause and not the other. ” Since Europe didn’t follow the U.S. on 1,500 hours and their safety record is just as good (and European copilots with fewer than 1,500 hours fly inside the U.S. every day too) we pretty much can say definitively. Plus, knowing that the 1,500 hour requirement is not in any way structured training or resembling commercial operations (eg repeated clear air touch and gos at the same airports, but even time in a tethered hot air balloon would count). So yeah, every honest observer knows it’s bullshit.

  12. At some point the pilots are going to discover that the rest of the people keeping them in the air at their exorbitant salaries, regard them as nothing more than Mercedes (and sometimes Fiat) drivers. Their skillset is relatively miniscule when compared to maintenance and the public facing people. At some point when they ask for that next raise, they’ll find themselves with nobody backing them and they’ll fall flat on their undeservedly arrogant faces.
    Just one old aviator’s opinion mind you.

  13. What’s bullshit is you not presenting info in good faith again, and declaring opinion as fact. The 1500 hour rule has additional requirements to go with it, cross-country, night, instrument, multi-engine, and more. There’s also a course and intensive check ride at the end of all of it, including emergencies and non-normal procedures.

    A quick Google shows that a Ryanair FIRST OFFICER is requiring 1200 total time with 1000 in a large transport category aircraft, with NO instructor time counted, which refutes your silly clear air touch and goes and balloon time argument. Arguably, the European requirements are tougher to get hired as a First officer by a major carrier. Additionally, they require their captains to have 1500 hours, full stop. The US requires both captain and first officer. BTW, you can sit in the right seat of an airliner with lower hours if you’ve completed a special program, but only the regionals will hire you.

    At the end of the day, you aren’t arguing for stricter standards, you’re arguing for lowering the 1500 hour requirement. You can argue for both, but you choose not to. Why not 1500 hours of airline intensive work like Ryan air? And the only reason, because you and Ben mention it so often, is because you’re unhappy with what pilots are paid. Why? Why do you advocate for lower wages?

    @Andy
    Public facing people, like customer service and Gate agents? Prove your argument regarding skill sets. I don’t believe you’re an aviator, just old. The reason no one will back airline employees is because for the last 5 years at least, people like Gary, Ben, and now you, have called these people “Trolley Dollys, Cart donkeys, hags, vending machines, fiat drivers, bus drivers” in an attempt to minimize what they do for a living. Just look at the way you describe them. Your airline tickets have never been cheaper than they are now, even accounting for inflation, so what do you care what people are paid? Seethe more you hateful little bug.

  14. Gary,

    You have falsely stated, “The flight attendants union had promised them ‘ground pay’ – that they’d earn wages for their airport time, not just for time spent boarding the aircraft – but they did not deliver.” The AFA did not promise ground pay whatsoever. They promised “an industry leading contract” and the TA they presented was in fact industry leading in overall compensation. In my personal opinion, the TA was turned down due to insufficient improvements in working conditions, in particular for ‘reserve flight attendats’, and vague contract language. Yes, there were some very vocal flight attendants on social media calling for ground pay, but the union never promised this. No flight attendant group in the entire US industry receives ground pay. Do they deserve to be paid for all their time on the clock? Of course they do!!! But pattern bargaining under the Railway Labor Act limits them to incremental improvements.

  15. “The US requires both captain and first officer.”
    Correction, I meant the US majors/legacies can choose to hire lower hour pilots in the right seat (frozen/restricted ATP) but don’t. You wont even get an interview. You need a full ATP. The airlines HR departments have all determined that it’s not worth their time.

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